• Contact your mobile phone manufacturer and ask if there is a firmware upgrade.

Bluetooth

For more information on Bluetooth, refer to Chapter 9, “Using Bluetooth.”

Problem

Solution

 

 

 

I cannot discover

Be sure Bluetooth is turned on.

another Bluetooth

Move closer to the other device.

device.

Be sure you have not limited your ability to see devices.

 

 

• Be sure the device you are attempting to connect to is on and

 

 

allows access to being discovered by other devices.

 

 

 

I can see other

Be sure Bluetooth is turned on.

devices, but I

Be sure your device has been set up to allow other devices to

cannot connect or

 

connect and your service settings are enabled.

exchange data

 

Move closer to the device.

with them.

• Be sure the other device has not restricted your access.

 

 

• Try initiating pairing from the other device. Some Bluetooth-

 

 

enabled device can only initiate pairing and cannot respond to

 

 

pairing requests from other devices.

 

 

 

Other devices

Be sure Bluetooth is turned on.

cannot find or

Move closer to the other device.

connect to my

Be sure you have not restricted other devices from finding yours.

device.

 

 

• Check your Bluetooth settings to ensure you have allowed your device to be discovered and others to connect.

Other devices do not receive my correct business card information.

Be sure you have correctly set up your business card information in Bluetooth Settings.

Check Bluetooth Settings to be sure you have not restricted this function.

The HP iPAQ cannot • Be sure your mobile phone is in discoverable mode. find my Bluetooth-

enabled Mobile phone.

Troubleshooting 14–10