ActiveSync

For more information on Microsoft ActiveSync, refer to

Chapter 3, “Using ActiveSync.”

Problem

Solution

 

 

 

I cannot connect to

•

Be sure you have installed Microsoft ActiveSync 3.8 or a later

my computer using

 

version on your host computer before connecting your HP iPAQ

the HP iPAQ Cradle.

 

to it.

 

•

Be sure your HP iPAQ is connected to the HP iPAQ Cradle, and

 

 

that the cradle is connected to your computer.

 

•

Be sure your HP iPAQ is securely seated in the cradle and is

 

 

making contact with the cradle connector.

 

•

Be sure you are running Microsoft Windows 98SE, Me, 2000, or

 

 

XP and that you have installed Microsoft ActiveSync 3.8 or a later

 

 

version on your computer. Also be sure you are connecting directly

 

 

to a USB port on your computer and not through a USB hub.

 

•

Try resetting your HP iPAQ. Refer to the information on Resetting

 

 

the Unit in Chapter 1, “Getting to Know Your HP iPAQ

 

 

Mobile Messenger.”

 

•

Uninstall and reinstall ActiveSync.

 

•

If you are running personal firewall software, try disabling it. If you

 

 

are then able to synchronize, contact the software vendor for

 

 

information on configuring the required exclusions to eliminate this

 

 

problem.

 

 

 

I connected my

1.

Disconnect the HP iPAQ from your computer.

HP iPAQ before

2.

In Windows 98 or 2000, click Start > Settings > Control

installing Microsoft

 

Panel > System. The Device Manager opens automatically.

ActiveSync.

 

 

Locate and select the “unknown” USB device record and click

 

 

Remove (Uninstall in Windows 2000).

 

3.

Restart your computer and allow it to detect the USB device.

 

4.

Install Microsoft ActiveSync 3.8.

 

5.

Reconnect the HP iPAQ to the computer.

 

 

 

Microsoft ActiveSync

•

Be sure the device is on and the charging/communications port on

cannot locate my

 

the bottom of the HP iPAQ is connected to the communications

HP iPAQ when

 

port in the HP iPAQ cradle.

I synchronize.

•

Be sure all cables are securely connected.

 

 

•

Remove your HP iPAQ from the HP iPAQ Cradle or disconnect it

 

 

from the Autosync cable, power on the unit by pressing the

 

 

Power button, then put it back in the HP iPAQ Cradle or

 

 

reconnect it to the Autosync cable.

 

•

Reset the device by using the stylus to lightly press the

 

 

Reset button.

 

•

Check Connection Settings in ActiveSync on your computer to

 

 

ensure the communications port you are using is active.

 

 

 

Troubleshooting 14–6