Problem

Solution (continued)

 

 

I cannot connect to

• Be sure you have added the necessary server information.

a network.

• Be sure the network you are attempting to connect to is available

 

and not busy.

 

• Check the signal strength.

 

• Be sure your user name and password are correct.

 

• Tap Start > Settings > Connections tab > Connections and

 

check your connection settings. Tap OK when you are finished to

 

save your changes.

 

• Be sure the IP Address is correct.

 

• Reset the device by using the stylus to lightly press the

 

Reset button.

 

• Check with your service provider for current connection problems.

 

• Run the self-test diagnostics.

 

 

When I try to open

• Check to see if your wireless application is turned on and you are

the Inbox, I receive

receiving a wireless signal.

an error or the

• Check to see if your SIM card is inserted in your HP iPAQ.

application hangs.

• Limit the number of e-mail services you create.

 

 

 

I cannot configure

Tap Start > Help > Calendar and tap on the subjects listed under

the Calendar.

How To for information on configuring the Calendar settings.

I get an error when I Try using a more compressed recording format in Calendar or Tasks

try to record a note

(8,000 Hz, Mono [8 KB/s] is the most compressed format available).

in Calendar or

To switch to a more compressed recording format, from the Today

in Tasks.

screen, tap Start > Settings > Personal tab > Input > Options

 

tab.

 

 

I want to see the

1. From the Today screen, tap Start > Calendar.

current date.

2. Tap the Go-to-Todayicon to see today’s date.

 

 

 

I cannot see all my

Be sure the appointment you created is in the selected category.

appointments.

 

 

 

I cannot find

Pocket Word and Excel recognize and display documents in only one

the document

folder below My Documents. For example, if you created another

or workbook

folder in the Personal folder in My Documents, the documents in that

I saved.

folder will not be shown.

 

To find your document or workbook, tap Start > Programs > File

 

Explorer. Open the folder you created, then tap the file you’re

 

looking for.

 

 

My device is always

Tap Start > Settings > Personal tab > Password to be sure the

asking me for a

password settings are configured as you wish.

password.

 

 

 

I cannot find files

Check My Documents, which is the default save location used to

sent to me by

receive files.

another device.

 

 

 

Screen freezes,

Try resetting your HP iPAQ. Refer to the information on Resetting

responds slowly, or

the Unit in Chapter 1, “Getting to Know Your HP iPAQ Mobile

no response.

Messenger.”

Troubleshooting 14–4