Problem

Possible Cause

Solution

 

 

 

Check signal cable message appears.

Signal cable is not connected.

The signal cable between the PC and

 

 

monitor is not connected.

 

 

Check the signal cable.

 

 

Press the INPUT button on the remote

 

 

control to check the input signal.

 

 

 

“Unknown Product” message appears

Monitor driver is not installed.

Install the monitor driver, which is

when the monitor is connected.

 

provided with the monitor or download

 

 

from the HP Web site

 

 

(http://www.hp.com).

 

 

See if the plug & play function is

 

 

supported by referring to the video

 

 

card’s user manual.

 

 

 

“Key Lock On” message appears when

Key Lock function is turned on.

The control locking function prevents

pressing the Menu button.

 

unintentional OSD setting change due

 

 

to careless usage. To unlock the

 

 

controls, simultaneously press the

 

 

Menu button and ► button for several

 

 

seconds. (You cannot set this function

 

 

using the remote control buttons. You

 

 

can set this function in the monitor

 

 

only.)

 

 

 

The screen looks abnormal; screen

Screen is out of adjustment.

D-sub analog signal - press the AUTO

position is wrong.

 

button on the remote control to

 

 

automatically select the optimal screen

 

 

status that fits into the current mode. If

 

 

the adjustment is not satisfactory, use

 

 

the Position OSD menu.

 

 

Check that the video card resolution

 

 

and frequency are supported by the

 

 

monitor. If the frequency is out of range,

 

 

set to the recommended resolution in

 

 

the Control Panel > Display > Setting

 

 

menu of the operating system.

 

 

 

Lines appear on the background

Screen is out of adjustment.

D-sub analog signal - press the AUTO

screen.

 

button on the remote control to

 

 

automatically select the optimal screen

 

 

status that fits into the current mode. If

 

 

the adjustment is not satisfactory, use

 

 

the Clock OSD menu.

Horizontal noise appears or the characters look blurred.

Screen is out of adjustment.

D-sub analog signal - press the AUTO button on the remote control to automatically select the optimal screen status that fits into the current mode. If the adjustment is not satisfactory, use the Phase OSD menu.

The screen displays abnormally.

Using an incorrect Input signal.

The proper input signal is not connected to the signal port. Connect the signal cable that matches with the source input signal.

An after image appears when the monitor is turned off.

Using a fixed image too long.

If you used a fixed image for a long time, the pixels may be damaged. Use a screen-saver function.

34 Appendix A Troubleshooting

ENWW