
Problem | Possible Cause | Solution |
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OSD Lockout is displayed. | The monitor's OSD Lockout | Press and hold the Menu button for 10 seconds to |
| function is enabled. | disable the OSD Lockout function. |
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Power Button Lockout is displayed. | The monitor's Power Button | Press and hold the Power button for 10 seconds to |
| Lockout function is enabled. | unlock the power button function. |
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Online Technical Support
For the online access to technical support information,
Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:
●Monitor model number
●Monitor serial number
●Purchase date on invoice
●Conditions under which the problem occurred
●Error messages received
●Hardware configuration
●Name and version of the hardware and software you are using
ENWW | Online Technical Support 27 |