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| Troubleshooting |
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Area | Symptom |
| Cause/Remedy |
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Blank | 1) | Make sure that the power cable is connected to a working power outlet. | |
display |
| 2) | Make sure that the printer is turned on. See page 6 for more information. |
| Button on the touch | Turn off the printer, and then turn it on again. | |
| screen appears gray with |
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| “!” markers |
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| Printer does not recognize | Make sure that the paper is loaded correctly. See page 4 for more information. | |
| Letter/A4 paper loaded in |
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| the tray |
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Not printing | 1) | Check the network or USB cable. See pages 5 or 11 for more information. | |
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| 2) | If you are printing over a network, print a configuration page and make sure |
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| that the IP address is correct. | |
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| 3) | Reinstall the print driver. |
| Jams | 1) | Make sure that the orange packing tape and cardboard have been removed. |
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| See page 3 for more information. | |
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| 2) | Make sure that you are using supported paper. See the user guide on the |
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| CD for more information. | |
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| 3) | Make sure that the paper is loaded correctly. See page 4 for more |
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| information. | |
| Blank pages | Make sure that the strip is removed from the print cartridge. See page 4 for | |
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| more information. | |
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Other | All symptoms | See the user guide on the CD for more information. | |
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ENWW
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