Troubleshooting

Using the World Wide Web

Before contacting customer service, refer to the HP Technical Support at: http://www.hp.com/support

Select your country/region, and then follow the links to the support page for your monitor.

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. For technical support contact information, refer to the printed documentation included with the monitor. Have the following available when you call:

Monitor model number (located in label on back of monitor)

Monitor serial number (located in label on back of monitor)

Purchase date on invoice

Conditions under which the problem occurred

Error messages received

Hardware configuration

Name and version of the hardware and software you are using

Locating the Rating Label

The rating label on the monitor provides the spare part number, product number, and serial number. You may need these numbers when contacting HP about your monitor model.

Locate the monitor rating label on the back of the monitor.

User’s Guide

A–3

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HP f1905, vs19, f1705, vs17, vs15 Using the World Wide Web, Preparing to Call Technical Support, Locating the Rating Label