HP Wi-Fi manual Creating your HP webOS Account Unable to complete? Try this

Creating your HP webOS Account: Unable to complete? Try this

To start setup over from the beginning, tap Start Over in the lower-left corner of any screen.

If your device stops responding to taps, restart your device and begin again by doing this:

1Press and hold the power button until you see two buttons—Turn Off and Cancel.

2Tap Turn Off. Wait for the device to shut down completely.

3Press and hold the power button and begin setup again.

If you are unable to create an account, check the status of the webOS server: Go to hpwebos.com/support. Select your device and click Support Services. Select one of the support options. There may be a temporary outage affecting your area.

Having trouble logging in to your HP webOS Account?

Remember, to log in to your HP webOS Account, you must enter the same email address and password you used to create the account.

TIP After you create your HP webOS Account, you get an email at the address you used to create the account. Click the link in the email message to verify your account.

If you verified your account when you created it, do this:

1Go to hpwebos.com/account, select your device, and then click Manage HP webOS Account.

2Click Forgot password?

3Enter the email address you used to create your HP webOS Account and click Next.

4Enter the answer to your security question and click Next.

5Enter your new password twice.

6(Optional) Click Change Security Question, select a security question, and enter your answer.

7Click Reset Password.

If you never verified your account or didn’t create a security question, the process is a little different. Do this:

1Go to hpwebos.com/account, select your device, and then click Manage HP webOS Account.

2Click Forgot password?

3Enter the email address you used to create your HP webOS Account and click Next.

4Type the text you see in the white box and click Send Email.

5Open your email program on your computer, and open the email with the subject How to reset your security information.

6Click the link in the email.

7Enter your new password twice.

8(Optional) Click Change Security Question, select a security question, and enter your answer.

9Click Reset Password.

If that doesn’t work, or if you can’t remember your security question and answer, get help on gaining access to your account: Go to hpwebos.com/support. Select your device and click Support Services. Select one of the support options.

Chapter 15 : Troubleshooting 175