HP Wi-Fi manual Troubleshooting

•If you receive an alert that says “Couldn’t Add Credit Card,” this means that the credit card information could not be added to your account. The Address Validation Service is temporarily unavailable. Try again later to add the credit card information (see Update or delete a billing account).

•If you receive an alert that says “Couldn’t update,” try again later to update your credit card information (see Update or delete a billing account).

I’m having trouble downloading an application through HP webOS App Catalog

•If you have another version of the app installed on the device without using App Catalog, delete it before installing the App Catalog version. All applications have a unique App ID, even those that did not originate in App Catalog. Your webOS device can serve only one App ID instance at any given time.

•If you received an error message that there is not enough room to install the app, make space for the new application by deleting another application (see Delete an application).

IMPORTANT Information stored in an application is stored only within the application, so you cannot access this info after you delete the app. Before you delete an app, write down any info you want to save. Alternatively, you can save a screen capture of relevant info by briefly pressing and holding the power button + Center. Screens you capture are saved in the screencaptures folder in Photos & Videos.

TIP If you delete an app purchased from App Catalog, you don’t have to purchase the application again. Purchased applications are associated with your HP webOS Account (see Reinstall a deleted application).

•Look for the app in Software Manager (see Manage applications with Software Manager). You may see one of the following icons to the right of the app name:

Table 1. App Download Status Icons

Icon Description

The download or installation of the app failed. Tap the icon and follow the prompts to fix the issue.

The app is currently downloading.

The app download is currently paused. Tap the icon to resume the download.

The application is already on your device. The icon indicates that a new version is available. You can tap the icon to download and install the new version at any time. Look on the bottom of the Downloads page in the Launcher to find your app.

•Make sure your device is connected to a Wi-Fi network (see Icons in the title bar).

•Restart your device, and then try the download again (see Restart your device).

I’m having trouble installing an app from HP webOS App Catalog

•If you received one of the following errors, the app is not compatible with your device:

This application is not available for your model. This application is not available for your carrier. This application is not available in your country.

This application cannot run on your current operating system. Use the System Updates app to install the system update and try again.

This is not a valid webOS application.

•If you received an error message other than the ones shown above, follow the prompts to reinstall the app.

•Delete the application (see Delete an application).

Chapter 15 : Troubleshooting 189