HP Wi-Fi manual System Updates, How do I get my data back after a full or partial erase?

Secure Full Erase: Erases application data and settings, apps you installed, and USB drive storage files. Select this option if you are planning to give the device away, and you want your data and files to be unrecoverable even using a third-party tool.

For more information, see Erase data and reset your device.

How do I get my data back after a full or partial erase?

After you perform one of the erase options, on your device, enter your existing HP webOS Account email address and password—don’t create a new one! When you do this, all data that has been backed up to your profile—contacts, and calendar events, as well as apps you bought through App Catalog—is restored to your device. To restore information about your online accounts to your device, simply enter the password for each account when prompted after the erase—synchronization begins again.

The Erase USB Drive option and the two full erase options delete everything stored in your device’s USB drive (pictures, videos, music, documents, PDF files, and so on). You need to have copies of those files available elsewhere if you want to restore them to your device. For example, you can save copies on your computer and then transfer them back to your device (see Copy files between your device and your computer).

I want to do a full erase, but the screen is cracked or doesn’t respond to taps

If you can’t do a full erase using the screen, you can use a button combination. Press and hold the power button + volume down + Center for 10 seconds.

My bookmarks were restored, but the thumbnail icon is not displaying

Web bookmarks are part of the data backed up to your HP webOS Account. After a partial or full erase, a bookmark is restored with a generic thumbnail icon. After you revisit the page for which you created the bookmark, the thumbnail icon is restored.

System Updates

I dismissed a system update notification, and now I don’t know how to get the update on my device

If you have a Wi-Fi network connection and the battery has at least a 30% charge, you can start the update yourself: Open System Updates . Your device checks for the availability of the update, and if one is available, tap Download Now. The download happens in the background, so you can continue to use your device until the actual installation takes over.

Your device continues to remind you to install the update after it has been downloaded. You are also reminded that the device will install the update automatically the next time you charge your device. An update installation cannot begin unless you have at least a 30% charge on your battery. If you tap Install Later, the update will automatically install the next time the following conditions are true: the device is charging and idle, and the battery has at least a 30% charge.

My device froze while I was downloading or installing a system update

If this happens, you can use webOS Doctor to restore your device and install the system update from your computer using the USB cable. On your computer, go to hpwebos.com/support to download webOS Doctor.

192 Chapter 15 : Troubleshooting