Battery drains quickly, Need to replace the battery | HP Wi-Fi

Battery

WARNING Never remove the back cover of your HP TouchPad. The battery is built in to your device and is not removable.

The battery drains quickly

If the battery seems to drain quickly from normal use, see Maximizing battery life for tips on improving battery life.

If you still experience problems and you frequently leave the Wi-Fi feature on even when you are not using the device, change the sleep setting for Wi-Fi. See Put Wi-Fi to sleep when the screen is off for instructions.

The battery doesn’t charge or doesn’t hold a charge

If you are trying to charge the battery using the USB cable, try these steps in sequence:

•Make sure you are using the USB cable and AC charger that came with your HP TouchPad, or a compatible cable or charger approved by HP.

NOTE Your HP TouchPad does not charge if you connect it to a computer using the USB cable.

•Make sure the small end of the cable is securely attached to the charger/microUSB connector on your device. Make sure the other end is securely connected to the AC charger.

•Make sure the AC charger is securely inserted into a working outlet. Try a different outlet if one is available.

•Try a different compatible USB cable if one is available.

If you are trying to charge the battery using an HP Touchstone, try these steps in sequence:

•Make sure your device is correctly positioned on the Touchstone. If the HP TouchPad is correctly positioned, a “Charging Battery” notification appears, and a lightning bolt appears on the battery icon in the upper-right corner of the screen.

•Make sure the USB cable is securely connected to the AC charger.

NOTE The Touchstone does not work when it is connected to a computer.

•Make sure the AC charger is securely inserted into a working outlet.

•If the outlet is connected to a light switch or power strip, make sure the power is on.

•Try a different outlet if one is available.

•Restart your device (see Restart your device).

I need to replace the battery

WARNING Never remove the back cover of your HP TouchPad. The battery is built in to your device and is not removable.

176 Chapter 15 : Troubleshooting

Image 176

HP Wi-Fi manual Battery drains quickly, Battery doesn’t charge or doesn’t hold a charge, Need to replace the battery

Contents

E R G U I D E Intellectual property notices Contents Wireless connections TroubleshootingPhotos, videos, and music Web Contents Contents Welcome Your HP TouchPad What’s in the box? Hardware Where can I learn more? Print material Welcome Front view BasicsGet to know your device Touchscreen Card view Top view Charge the batteryIcons in the title bar Set up your device Maximizing battery life What is an HP webOS Account? Why the screen goes dark Turn wireless services off airplane modeTurn your device on/off Turn the screen on/off Shut down your device Turn wireless services onUse gestures Tap, swipe, drag, flick, pinch Tap SwipeDrag Flick Pinch zoom gestures Text selection gestures Update the HP webOS operating systemScroll gestures Manually check for system updates Respond to a system software notification Basics Look up a contact Just TypeJust Type overview Find information in an application on your device Search the web Create a new item such as a message, calendar event, or memo Open an application Use application keywords Repeat a recent search Customize Just Type Just Type Open an application using Just Type Work with applicationsOpen applications Open an application in the Launcher Resize panels/display or hide levels in an app Open an application in Quick Launch Use the menus Use the application menu Use the system menu Enter symbols and alternate characters Enter and save informationUse the onscreen keyboard Enter uppercase letters Enter passwords Symbols and accented characters Enter information in a field Work with the Text Assist featureCustomize Text Assist settings Add your own words and shortcuts Cut, copy, and paste information Save information Close an application or application screenSelect items in a list Delete an application Manage applications in Card view Customize the app display in the Launcher and Quick Launch Line up your favorite applications in Quick Launch Reorder Quick Launch icons Use the Accounts application to set up an online account Manage online accounts Open Accounts Sign in to a Skype account in Accounts View and work with notificationsCreate a Skype account in Accounts Create and work with favorites Work with applications Work with applications Copy files between your device and your computer Copy files and folders using USB Drive modeCopy files and sync your personal data Delete files and folders using USB Drive mode Copy music, photos, and videos using third-party softwareOverview Get your personal data onto your device Sync your device with HP Play on your computer Copy files and sync your personal data Yahoo!, Facebook, and so on Account Sync your desktop organizer and your device Sync directly with your desktop organizer Export data from a desktop organizer on your computer Merged inboxes in Email Email, text, multimedia, and instant messagingHow do I send and receive email on my device? Set up email Set up email Microsoft Exchange and Lotus Notes Set up email when automatic setup fails Enter advanced account settings Turn new email notifications on/off Change account login settings Rename an accountDelete an email account Work with panels in Email Receive and read email messages Add attachments to a messageSave a message as a draft Print an email Open email attachments Save attachments Save an inline imageAdd a contact from an email message View and edit a contact from an email message Reply to a message Forward a messageShow or hide message recipients Copy messages Flag or unflag a message Delete a messageAdd a signature to outgoing messages Show or hide folders in the Accounts List panel Reply to meeting invitations Add an email folder as a favoriteSet email preferences Switch between Conversations, Buddies, and Favorites lists Messaging All messages in one applicationSend email messages from within another application What kinds of messages can I send and receive? Add a favorite Switch between messaging accounts in a conversationSearch for conversations or buddies Use emoticons in a message Set up an instant messaging IM account Messaging Instant messagingCustomize messaging notifications Resend a failed message Create a Skype account in Messaging Sign in to an IM account Sign out of an IM accountSend and receive IM messages Add a buddy Change your IM account username and password Receive a buddy requestBlock a message sender Delete a buddy Messaging Text messaging Delete an IM accountConnect your device to a webOS smartphone Create and send a text message View a contact’s information from a message Receive and view text messagesAdd a contact from a text message Photos, videos, and music Photos & VideosUse Photos & Videos for the first time Work with panels in Photos & Videos Organize your pictures and videos into albums Watch a videoUse video playback controls Look at pictures in a slideshow Create an albumCopy pictures or videos to an album Print pictures Add a comment to a picture or video in an online account Set up an online pictures or videos account on your device Install HP Movie StoreHP Movie Store Delete an online pictures or videos account YouTube MusicWatch a YouTube video Get music onto your device Show/hide the Library or Playlist lists Listen to musicUse music playback controls Create a playlist Add music to a playlist Sort all songs or a playlistEdit a playlist name Delete songs from a playlist Install HP Play Delete a playlistDelete a song from your device Use HP Play to sync music from your computer to your device Set up HP Play to sync with your device Manually sync music from HP Play to your device Photos, videos, and music Web WebGo to a website Search the web Open another browser Print a web Create a bookmark Use Flash contentAdd a web page to the Launcher Open a bookmarked Edit or delete a bookmarkReturn to previously viewed web pages Use links on a web Customize web browser settings MapsAdd a web search engine Search for a location Get directions Work with saved locations Work with locations you viewed recently View your current locationMove around and zoom in/out on a map Customize the map view Web How do I add names and other info into Contacts? Contacts, Calendar, and other personal informationContacts Linked contacts Use Contacts for the first time Set up an online account in Contacts Create a Skype account in Contacts Create a contact Add or change a contact photo Find a contactView, edit, or delete contact information Create a favorite Remove a contact from favoritesCall or chat with a Skype contact Link a contact Delete a contact Unlink a contactGet in touch with a contact Delete an online account from Contacts Customize ContactsManually synchronize Contacts with your online accounts How do I get events into Calendar? CalendarReceive vCards Layered calendars Use Calendar for the first time Enter the event location Set up an online account in CalendarCreate an event Add an alarm to an event Invite others to an eventContact meeting invitees Schedule a repeating event Add a note to an event Create an all-day untimed eventChange the Calendar display Move around in Calendar Delete an event Respond to an event reminderView meeting participants Customize Calendar Memos Manually synchronize Calendar with your online accountsDelete an online account from Calendar Create a memo Facebook Tablet Contacts, Calendar, and other personal information Contacts, Calendar, and other personal information Set up Quickoffice to access files from an online account Documents and eBooksQuickoffice Open a file Send a file as an attachment to an email message Print a Word document or PowerPoint presentationChange the display size Switch among sheets in a spreadsheet Switch among slides in a PowerPoint slideshowScroll rows or columns in a spreadsheet Resize rows and columns in a spreadsheet Set up Adobe Reader to access files from an online account Adobe Reader Move around in a file Change the text display size Amazon Kindle Edit or delete an online account in Adobe Reader Documents and eBooks Documents and eBooks Phone & Video Calls How can I make and receive calls with my HP TouchPad?Use Skype voice and video calling What kinds of calls can I make and receive with Skype? Sign in to a Skype account in Phone & Video Calls Make a Skype-to-Skype video or audio call Use Skype to dial a phone number Answer a Skype call Silence the ringer on an incoming Skype call Ignore an incoming Skype callManage a Skype-to-Skype video call Manage a Skype-to-Skype voice call Switch between two Skype voice calls Use another application while on a Skype callMake a second Skype voice call Answer a second Skype voice call call waiting Use your HP TouchPad with a connected HP webOS smartphone End a Skype callSet Skype calling preferences Edit or delete a Skype account Dial by contact name using Just Type Dial by contact name in the Phone & Video Calls application Dial using the onscreen dial padDial a favorite Answer an incoming call through a connected smartphone Redial the last number dialedDial from another application Ignore a call through a connected smartphone Manage a call through a connected smartphone End a call through a connected smartphone Listen to voicemail messagesView your call history Work with favorites Create a favorite in Phone & Video CallsView favorite details Add a phone number to a favorite Set or change the default number for a favorite Save a phone number to ContactsUse a phone headset Remove a contact from the favorites list Use a wired headset Set up and use a Bluetooth hands-free device Customize Phone & Video Calls settings Use dialing shortcutsSet your dialing method Select the smartphone to use for calls and text messages Tap Done HP webOS App Catalog and Software Manager Browse applications in HP webOS App Catalog Download a free application Buy an application Buy an application directly from a promo code link Reinstall a deleted applicationSet up a billing account Manage applications with Software Manager Update or delete a billing accountSet billing account preferences Update a downloaded application from a notification Manually check for application updates HP webOS App Catalog and Software Manager HP webOS App Catalog and Software Manager Backup Preferences What information is backed up? Attachments, their sort Manually back up information to your HP webOS Account Update your HP webOS Account settings Erase HP webOS Account information from the server Date & Time Device InfoView system information Rename your device Erase data and reset your device Run Automated DiagnosticsRun Interactive Diagnostics About the full erase options Change default applications Install a certificate from USB drive storageInstall a certificate from an email attachment Run a custom application Exhibition View certificate detailsDelete a certificate Start Exhibition Customize Exhibition settings Use ExhibitionUse your device as a clock View a picture slideshow Regional Settings Select a default country code for phone numbersChange the display language Change the display formats Screen & Lock Sounds & Ringtones Add ringtones to your device Set your device to vibrateTurn Beats Audio on/off Select a file from the ringtones folder as a ringtone Select a song as a ringtone Copy a ringtone to your device Wireless connections Wi-FiWhat is a Wi-Fi connection? Are there different kinds of Wi-Fi networks? Connect to a new open network Connect to a new secure network Put Wi-Fi to sleep when the screen is off Connect to a previously used networkConnect to a captive portal Disconnect from a network Add a printer Customize connection settingsPrint Manager Cancel printing What is VPN?Remove a printer Add a Vpnc VPN profile Add a Cisco AnyConnect VPN profile Connect to a profileView statistics for a connected profile Disconnect from a profile Location Services Turn Google Services on/offDelete a profile Manage location information passed to websites Bluetooth wireless technology What is Bluetooth wireless technology?Turn the Bluetooth feature on/off Make a pairing request to another device Connect with a paired device Manage webOS smartphone connection preferencesDisconnect from a device Delete a device What is Touch to Share? Pair with an HP webOS smartphone using Touch to ShareShare a web page using Touch to Share Touch to Share Disconnect a Touch to Share connection Delete a Touch to Share connection Wireless connections Troubleshooting 5Ts Ways to get your HP TouchPad working againIntroduction T1. Throw all open applications off the top of the screen T3.Trigger a restart T4. Top off the batteryT2. Turn your device completely off and on T5. Tether your device to your computer and reinstall webOS HP webOS Account Tap Create Creating your HP webOS Account Unable to complete? Try this Having trouble logging in to your HP webOS Account? Battery Battery drains quicklyBattery doesn’t charge or doesn’t hold a charge Need to replace the battery Screen and performance Screen appears blankAn application is not responding to taps Applications are running slowly Synchronization There are small icons at the top of the screen Have problems using my account Notification tells me that the server could not be reached Have problems sending and receiving email Have problems sending email Imap and POP accountsCan send but not receive email Imap accounts Have trouble sending or receiving attachments Messaging Can’t access a web Secure site refuses to permit a transaction Calendar and ContactsAn image or map is too small on my screen Some of my contact information is missing My contact data is in the wrong field Some of my calendar information is missing Have duplicate contactsCan’t synchronize Calendar events Photos & Videos, and Music HP webOS App Catalog Videos have poor quality during playbackCan’t print from my HP printer Can’t find the app I want to download Am having trouble purchasing an app Troubleshooting Using your HP TouchPad with an HP webOS smartphone Person on the other end of the line hears an echoHear my own voice echo My voice is too quiet on the other end My device doesn’t vibrate Transferring information to and from your computerBacking up and restoring data System Updates How do I get my data back after a full or partial erase? Hear static or interference when using my hands-free device Hands-free devices Making room on your device Terms Center Favorite Pinch Terms Online accounts available for webOS devices AIM Online accounts available for webOS devices Specifications 1GB RAM Specifications Specifications Important safety and legal information END User License Agreement Important safety and legal information Regulatory notices Canada Health and Safety Specific Safety Precautions Environmental Important safety and legal information Display a list of all matching instances Use Adobe searchSearch one instance at a time Use Adobe search