HP Wi-Fi manual Am having trouble purchasing an app

Beta apps. Beta apps are prerelease versions of applications that are in the final stages of development. Beta apps are usually delivered to the device via links and are downloaded and installed using App Catalog on the device. The app details page for a beta app appears with a green background and displays a banner that says BETA APP. Beta apps cannot be found in App Catalog; they may, however, appear in Software Manager after they are installed.

Homebrew or preware. Homebrew or preware applications are applications that are developed outside the webOS developer network. HP cannot assist with finding, purchasing, downloading, installing, updating, or removing these applications. See I want to install an app on my device from a source other than HP webOS App Catalog for more information about homebrew apps.

If you can’t find an application using App Catalog, try the following steps.

•Make sure your device is connected to a Wi-Fi network (see Icons in the title bar).

•Close HP App Catalog, reopen HP App Catalog, and then try the search again.

•On a computer, go to precentral.net. On precentral.net, do the following:

•Click the apps link at the top of the page and select App Gallery.

•Under App Catalog Apps, enter the name of the application, and click Search.

•Under Web Dist Apps, enter the app name and click Search.

•Under Beta apps, enter the app name and click Search.

•If you find the app, click the link Download Now - webOS Link below the application image. When prompted, enter your mobile phone number. Click Send to my phone. HP sends a text message to your device with a link to the application in App Catalog. After the text message arrives, tap the link.

•Go to the app developer’s website and confirm the app name (including spelling) and that the app is available for webOS.

•If the app is not available for webOS, contact the developer to find out if a webOS version will be available soon.

•If the app name you used in previous searches was not correct, go to precentral.net and repeat the steps with the correct name and spelling. If the app still doesn’t appear, the app is not currently available for your device through the webOS distribution channels. There are several reasons why this may occur. For example, the app may not be compatible with your device model, the app may not be supported in your region, or the app may be a homebrew app. .

•Try looking for another app that provides similar features.

I am having trouble purchasing an app

•If you see a charge of exactly $1.00, the $1.00 charge has been applied by the online retailer as a credit validation charge. This is a temporary charge that should be removed shortly. If the charge is not removed after 24 hours, get help by doing the following: Go to hpwebos.com/support. Select your device and click Support Services. Select one of the support options.

•If you have been charged multiple times for the same app, you must provide proof to HP. If the charge is not removed after 24 hours, get help by doing the following: Go to hpwebos.com/support. Select your device and click Support Services. Select one of the support options.

•If App Catalog requests that you enter your billing information after you already entered it, this means that HP reset your account due to billing address inconsistencies. Re-enter your billing address in App Catalog (see Update or delete a billing account).

•If you receive an alert that says “Card Validation” (credit card number and card type do not match), this means that the credit card number is valid, but does not match the credit card type. Verify and correct your card information (see Update or delete a billing account).

•If you receive an alert that says “Card Validation” (country and credit information are set incorrectly), this means that the credit card number is not valid for the country in which your device was activated. Verify and correct your credit card information (see Update or delete a billing account).

188 Chapter 15 : Troubleshooting