●Help desk and problem resolution

◦Management of help desk tickets

◦Remote troubleshooting

◦Remote problem resolution

◦Client disaster recovery

●Software and operations management

◦Ongoing client management

◦HP system software deployment

◦Application self-healing (the ability to identify and repair certain application problems)

Altiris Solutions software provides easy-to-use software distribution capabilities. HP Client Manager for Altiris enables communication with the Altiris Solutions software, which can be used to complete new hardware deployment or personality migration to a new operating system using easy-to-follow wizards. HP Client Manager for Altiris is available for download from the HP Web site.

When Altiris Solutions software is used in conjunction with HP System Software Manager or HP Client Manager for Altiris, administrators can also update the system BIOS and device driver software from a central console.

84 Chapter 11 Management