4 Troubleshooting

Solving common problems

The following tables list possible problems and the recommended solutions.

General use and connection problems

Problem

Possible cause

Solution

The connection indicator light is

The computer is not powered on.

Turn on the computer.

not on.

The docking station is not

Connect the AC adapter to the

 

 

connected to AC power.

docking station and to an AC

 

 

outlet.

 

The expansion cable on the

Disconnect the expansion cable

 

docking station is not fully

from the computer, and then

 

connected to the expansion port

reconnect the cable to the

 

on the computer.

expansion port on the computer.

 

The computer is in sleep, standby

Exit sleep, standby or hibernation.

 

or hibernation.

 

The computer shuts down

The docking station is not

Connect the AC adapter to the

unexpectedly.

connected to AC power, draining

docking station and to an AC

 

the computer battery.

outlet.

The ports or jacks on the docking

The docking station is not

Connect the AC adapter to the

station are not working.

connected to AC power.

docking station and to an AC

 

 

outlet.

 

The computer is not docked

Redock the computer.

 

correctly.

 

The optional wireless keyboard or

The wireless receiver is not

Connect the wireless receiver to a

mouse does not work.

connected to a USB port.

USB port.

 

The wireless receiver and

Synchronize the devices by

 

keyboard or mouse have not been

pressing the appropriate buttons.

 

synchronized.

 

 

The wireless keyboard or mouse

Be sure that batteries are inserted

 

has no battery power.

correctly in the wireless keyboard

 

 

or mouse and that the batteries

 

 

are functional.

34 Chapter 4 Troubleshooting

ENWW

Antenna House XSL Formatter (Evaluation) http://www.antennahouse.com/

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HP XB4000 manual Troubleshooting, Solving common problems, General use and connection problems