HTC HD user manual To perform a hard reset, On the System tab, tap Clear Storage

278 Managing Your Device

Important If Encrypt files when placed on a storage card is enabled, backup all files from the storage card before using Clear Storage, hard reset, or updating the ROM system software. Otherwise you will no longer be able to access the encrypted files on the storage card. Use ActiveSync or Windows Mobile Device Center to transfer files between your storage card and computer. After the procedure, copy your files back to the storage card.

To perform a hard reset

1.With the device turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then briefly press the POWER button.

2.Continue pressing the VOLUME UP and VOLUME DOWN buttons until you see this message on the screen:

This operation will delete all your personal data, and reset all settings to the manufacturer default settings. Press VolUp

to restore manufacturer defaults, or press other keys to cancel.

3.Release the VOLUME UP and VOLUME DOWN buttons.

4.Press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.

Clear Storage

You can also use Clear Storage to reset your device back to factory default settings.

1.On the Home screen, slide to the Settings tab and then tap All Settings.

2.On the System tab, tap Clear Storage.

3.Enter “1234” and then tap Yes.