Huawei DR814Q 6

User Manual

Aolynk DR814Q ADSL2+ Broadband Router 6 Troubleshooting

55

6 Troubleshooting

the DR814Q, and provides instructions for using several IP utilities to diagnose

t if these suggestions do not resolve the problems.

6.1 DR8

mpt

r adapter is securely connected to the DR814Q and the power socket.

mpt uminate after the Ethernet cable is connected.

z

z

the corresponding LED illuminates. If not,

ribed in section 2.3 “Device

.

rd (admin).Press the Reset button for about five seconds to restore the

efault settings on the DR814Q. Then you can use the default username and

password.

This chapter gives solutions to problems you may encounter when installing or using

problems. Contact Customer Suppor

14Q Troubleshooting

Sy om 1: The power LED does not illuminate.

Solution: Check whether:

z The power adapter that comes with the DR814Q is used.

z The powe

Symptom 2: The ADSL2+ Link LED does not illuminate after the telephone cable is

connected.

Solution: Check whether the telephone cable is securely connected to the ADSL port

and the telephone port.

Sy om 3: The LAN LED does not ill

Solution: Check whether:

z The power connection is good.

The Ethernet cable is securely connected to the port.

The correct cable is used. To check this, connect two ends of the cable to the LAN

ports of the DR814Q, observe whether

change the cable and follow the steps desc

Connection” to set up the connection

z The PC has an Ethernet NIC installed correctly.

Symptom 4: You forget your password.

Solution: If you have not changed the password, use the default username (admin)

and passwo

d

Contents

Main HUAWEI Page Page Table of Contents Page 1 1.1 Intro duction 1.2 App 1.2.1 Front Panel earance 1.2.2 Rear Panel 1.3 Fea r tu es Page 2 2.1 Pac king List 2.2 Prec autions 2.3 Device Connection I. II. Connect to an ADSL line Connect to a PC or Ethernet III. Connect to the power adapter 3 3.1 Prer I. stem requirement II. III. 3.2 Log in 3.3 Web Page Layout Page 3.4 Description of the Factory Default Settings Page 4 4.1 Qui ck Setup I. PPPoE II. DHCP 4.2 WAN Setup 4.2.1 WAN I. WAN service list II. Create a new service Page Page 4.2.2 DNS Relay 4.2.3 DDNS 4.2.4 Scan PVC 4.3 LAN Setup 4.3.1 LAN I. Set a LAN port II. Create a virtual interface 4.3.2 DHCP Server I. DHCP status II. DHCP server III. DHCP relay 4.3.3 DHCP client 4.4 Device 4.4.1 Restarting/Restoring Factory Default Settings 4.4.2 Password 4.4.3 Remote Access 4.4.4 Backing Up/Restoring Configuration I. Back up the current configuration II. Use the file to restore the configuration Page 4.4.5 Upgrade 4.5 Status 4.5.1 Status 4.5.2 Data Transmission Channels 4.5.3 Port Status 4.5.4 Log 4.6 Saving the Configuration 5 5.1 Atta I. ching LAN Ports to PVCs PVC attachment settings Page Page Page II. QoS configuration Page 5.2 Security 5.2.1 Virtual Server I. Set the interface II. Set the virtual server III. Set the DMZ host 5.2.2 Firewall I. Enable/disable the firewall II. Set the firewall level III. Configure port filtering policies 5.2.3 Trigger 5.2.4 NAT I. Configure NAT II. Configure static NAT 5.2.5 IDS 5.3 Route Configuration 5.3.1 Static Route Configuration Page 5.3.2 Dynamic Route Configuration 5.4 Service 5.4.1 SNTP 5.4.2 SNMP Page 5.4.3 IGMP Proxy 6 6.1 DR8 14Q Troubleshooting Page 6.2 Diagnosis Tools 6.2.1 Ping 6.2.2 Nslookup Page 7 7.1 Inst alling TCP/IP Page 7.2 Configuring TCP/IP 7.2.1 Specifying to Obtain an IP Address Automatically Page 7.2.2 Specifying a Static IP Address Page 8 8.1 Inst I. II. alling USB Driver Insert the driver CD into the CD-ROM of your PC. Page 8.2 Configuring IP Properties Page 9 Subnet Mask 9.1 IP Address s and 9.1.1 Stru 9.1.2 Classes of IP Addresses 9.2 Subnet Mask 10 Specifications ix Technical 11