8. Troubleshooting | HRView Function Manual |
(1) If connection is not done in the communication setup dialog box,
①Check if setup such as port or speed is appropriate and if the setup is the same as controller setup.
②Press Ctrl+Alt+Del to check the program manager dialog box to see if more than one HRView is running. If so, remove other HRViews.
(2)If all type of communication such as receiving file list or transfering files,
①Check communication setup of PC and controller respectively.
②Check condition setup of controller.
③Turn off both controller and HRView program, and turn them on. Then, try again.
④Some PC has a COM port usage option in BIOS setup. Check it.
⑤Check if communication cable has a problem.
⑥If Ethernet is used, check IP address and port number.
(3)If communication fails after control integer file (C00) is transferred to controller,
In case of some controller version, when controller parameter file (C00) load is completed,