You might have to separately purchasean audio cable for the DVD-ROM
drive. If you are using an IBM computer or IBM audio adapter, refer to
“Appendix D. Help and service information”on page D-1.
v“Unable to Create Overlay Window”message appears when you use DVD
Express with Windows 95, Windows 98, or Windows2000.
1. Your video device driver needs an update to enable overlay support.
Contact the manufacturer of your video card or your computer for
updates. Video drivers for many IBM systems are on the MPEG-2 CD.
2. The resolution of your screen might be too high. Trysetting the screen to
800 x 600 x 16 bpp at 60 hz.
vDVD movies do not start automatically when inserted into the DVD-ROM
drive.
1. Autoplay is turned off. Follow these instructions to turn on Autoplay:
a. Click Start, then click Control Panel, and then click Device Manager.
b. Check Auto Insert Notification.
2. DVDs that contain both programs and DVD Video content will autoplay
the program content. To view the video content, start DVD Express
manually.For more information on starting DVD Express manually, see
“Viewing a DVD movie”on page 1-5“Viewing a DVD movie”on page
11.
vVideo appears to be choppy or is dropping frames.
1. Ensure that DMA is turned on for your computer hard disk drive
controller.
2. The resolution of your screen might be too high. Trysetting the screen to
800 x 600 x 16 bpp at 60 hz.
3. If your computer processor has less power than a Pentium II 450, some
jerkiness is normal on certain DVDs.
vCannot read CD media (data or audio) on Windows 2000 or Windows NT
systems without restarting system.
1. IBM Rapid Access II Keyboard driver may be interfering with the
operation of the CD drive.
a. Remove the Rapid Access II Keyboard driver via Add/Remove
programs in the Control Panel.
b. If you have a Rapid Access II Keyboard and wish to restore its
function, you will need to go to the IBM Support Web site to
download the latest drivers (Version1007 or higher).
AppendixB. Problemsolving B-5