8. Select CD-ROM from the list that is displayed in the Device Manager window. Verify that a
CD-ROM device is present in the list and that no conflicts exist. The device status indicates
whether the device is working properly.
9. Click OK.
10. Close all windows and restart the computer.
If the device icon is still not present, check cable connections and device-jumper settings, and resolve
any conflicts that might exist.
vThe drive is not recognized by the operating system, or the drive performs erratically.
Some computers have Compatible and High Performance modes for mass storage devices. Normally,
the drive functions better under the High Performance mode. However, if your drive is not functioning
properly in that mode, you might need to use the Compatible mode.
Use the following procedure to check the configuration-setup information for your computer.
1. Access your configuration utility program.
2. Select Devices.
3. Scroll down to the Mass Storage Devices section.
Refer to the documentation that comes with your computer for additional details on selecting IDE
performance modes.
vThe computer does not recognize the drive after the device drivers are loaded.
Check for incompatibilities among the Multi-Burner device driver and other device drivers or other
hardware in your computer. Create a system diskette with minimum CONFIG.SYS and
AUTOEXEC.BAT system files.
1. Before creating special CONFIG.SYS and AUTOEXEC.BATfiles, make a backup copy of these files
in a convenient directory. Froma DOS prompt, do the following:
a. Type copy CONFIG.SYS CONFIG.IBM and press Enter.
b. Type copy AUTOEXEC.BAT AUTOEXEC.IBM and press Enter.
2. Insert a blank, formatted diskette into the diskette drive.
3. Copy the CONFIG.SYS and AUTOEXEC.BAT files onto the diskette.
4. Turn off the computer and ensure that the system diskette (the diskette that you created)is in the
diskette drive.
5. Restart the computer (the computer starts from the system diskette).
6. Observe the startup messages and ensure that the device driver IBMIDECD.SYS loads. When
MSCDEX loads, observe the drive letter that the computer assigns to the Multi-Burner.
7. Load a data CD into the loading tray; then wait until the Busy indicator is not lit.
8. Attempt to read the disc by typing dir x:, where xis the Multi-Burner drive letter assigned after
the MSCDEX message.
– If the computer is able to read the disc, a conflict probably exists among the device drivers that
are loaded by the CONFIG.SYS or AUTOXEC.BATfile. You need to resolve this device conflict.
Refer to the documentation that comes with your computer for more information on resolving
device conflicts.
– If you are unable to access the disc, you might have a hardware problem. If you are unable to
read the disc or a drive letter is not assigned by MSCDEX, go to the next step.
9. Turn off the computer,unplug the cables from the electrical outlets for your computer and all
attached devices, and remove the computer cover.
10. Disconnect the IDE and power cables for all IDE devices except the Multi-Burner.
11. Configure the Multi-Burner as a master and connect it to the last IDE connector on the primary
IDE port.
12. Reinstall the computer cover. Reconnect the keyboard; plug the power cords into electrical outlets.
13. Insert the system diskette in the diskette drive and a data disc in the Multi-Burner.
B-2 IBM Multi-Burner User’s Guide