IBM 22P6972 Appendix D. Warranty information

Appendix D. Warranty information

This section contains the warranty period for your product, information about obtaining warranty service

and support, and the IBM Statement of Limited Warranty.

Contact your place of purchase for warranty service information. Some IBM Machines are eligible for

on-site warranty service depending on the country or region where service is performed.

Machine - IBM Multi-Burner

Warranty period - One year

The following information describes the technical support that is available for your product, during the

warranty period or throughout the life of the product. Refer to your IBM Statement of Limited Warranty

for a full explanation of IBM warranty terms.

The IBM Machine Warranties Website at http://www.ibm.com/servers/support/machine_warranties/

contains a worldwide overview of the IBM Limited Warranty for IBM Machines, a glossary of terms used

in the Statement of Limited Warranty, Frequently Asked Questions (FAQ), and links to Product Support

Web pages. The IBM Statement of Limited Warrantyis available from this Web site in 29 languages in

Portable Document Format (PDF).

Online technical support is available during the life of your product through the Personal Computing

Support Web site at http://www.ibm.com/pc/support/.

During the warranty period, assistance for replacement or exchange of defective components is available.

In addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your

location. Your technical support representativecan help you determine the best alternative.

Installation and configuration support through the IBM HelpCenter

will be withdrawn or made

available for a fee, at IBM’s discretion, 90 days after the option has been withdrawn from marketing.

Additional support offerings, including step-by-step installation assistance, are available for a nominal

fee.

To assist the technical support representative, have available as much of the following information as

possible:

vOption name

vOption number

vProof of purchase

vComputer manufacturer, model, serial number (if IBM), and manual

vExact wording of the error message (if any)

vDescription of the problem