Problem Possible Cause Suggested Action Reference
The monitor may be
affected by
interference from
nearby equipment.
• Move fluorescent
desk lighting or any
equipment that
produces magnetic
fields further away
from the monitor.
• If another monitor is
close by, separate the
two monitors by at
least 300mm (12 in.)
for optimal
performance.
The monitor may be
affected by
interference form
nearby equipment.
• Move any equipment
that produces
magnetic fields (For
example, sub woofer
loud speakers) further
away form the
monitor.
• If another monitor is
close by, separate the
two monitors by at
least 300mm (12 in.)
for optimal
performance.
Image appears to be
discolored.
Magnetization of
monitor components
has built up.
Degauss the monitor using
OSD manual demagnetize
function. This function can
only be used once in a 30
minute period.
If you are unable to correct the problem yourself, you may seek further help as follows:
Call IBM HELPCENTER.
In the US call 1-800-426-7378
In Canada (Toronto only) call 416-383-3344
(All other areas) call 1-800-565-3344
In other countries, contact your dealer, retailer, or other IBM authorized servicer.
Before calling please have available as much of the following information as possible:
1. Type, model, and serial number from the label on the back of your monitor.
2. Purchase receipt.
3. Description of problem.
4. Computer type and model.
5. System configuration (additional hardware etc.).
6. System BIOS version number.
7. Operating System and version number.
8. Display driver version number.
9. Video adapter type.
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