Getting help and service

Getting help and service

If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may apply) or via CD-ROM. For more specific information and links, please go to http://www.microsoft.com. IBM offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your IBM preloaded Microsoft Windows product, please contact the IBM HelpCenter at the phone number(s) listed in your owner’s manual.

Getting help on the Web

On the World Wide Web, the IBM Web site has up-to-date information about IBM Personal Computer products and support. The address for the IBM Personal Computing home page is www.ibm.com/pc

IBM provides an extensive Web site dedicated to mobile computing and to ThinkPad computers at www.ibm.com/pc/support

Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad computer even easier.

You also can order publications through the IBM Publications Ordering System at

www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi

Calling IBM

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the IBM PC HelpCenter. The following services are available during the warranty period:

vProblem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

vIBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service.

38ThinkPad® G40 Series Service and Troubleshooting Guide

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IBM G40 Series manual Getting help and service, Getting help on the Web, Calling IBM

G40 Series specifications

The IBM G40 Series, also known as the IBM G40, represents a significant milestone in the realm of advanced computing. Launched in the early 2000s, the G40 series was designed to cater to both enterprise and small business needs, making it a versatile option for a range of applications. Featuring a user-friendly interface and robust architecture, the G40 series carved out a niche for itself in the competitive landscape of personal computing.

One of the defining characteristics of the IBM G40 Series is its powerful processor lineup, which typically includes Intel and AMD options. These processors, coupled with ample RAM configurations, ensure that users can seamlessly run multiple applications simultaneously without lag. The series supported a range of RAM capacities, making it suitable for both casual users and professionals requiring high-performance computing.

The G40 Series also shines with its graphical capabilities. Many models in this series came with integrated graphics options, as well as dedicated graphics configurations, catering to users ranging from daily office tasks to graphic-intensive applications. This versatility allowed the G40 to appeal to a broad audience, from business users to gamers.

Furthermore, the G40 Series incorporated multiple connectivity options, including USB ports, Ethernet, and Wi-Fi capabilities, ensuring that users can easily connect to the internet and peripheral devices. The inclusion of upgraded multimedia features enabled high-quality audio and video playback, making it a suitable choice for entertainment purposes as well.

A notable aspect of the IBM G40 Series is its emphasis on security. Many models featured advanced security technologies such as biometric fingerprint scanners and hardware encryption. These security measures were particularly appealing to businesses concerned about data protection and compliance with industry regulations.

In terms of design, the G40 Series was characterized by its sleek and professional look, making it an attractive addition to any office environment. The build quality was robust, ensuring durability even in demanding settings.

In summary, the IBM G40 Series stands out due to its powerful processing capabilities, versatile graphics options, extensive connectivity features, and strong emphasis on security. Whether for business applications, media consumption, or casual browsing, the G40 Series offered a well-rounded computing experience that met the diverse needs of its users. As technology continues to evolve, the legacy of the G40 Series remains a testament to IBM's commitment to delivering reliable and innovative computing solutions.