vProblem determination - Trainedpersonnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
vIBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty,trained service personnel are available to provide
the applicable level of service, either on-site or at an IBM service center as
determined by IBM.
vEngineering Change management - Occasionally,there might be changes
that are required after a product has been shipped fromIBM. In those
instances, IBM will make Engineering Changes (ECs) available that apply to
your hardware.
The following items are not covered under warranty service:
vReplacement or use of non-IBM parts. All IBM parts contain a 7-character
identification in the format IBM FRU XXXXXXX.
vIdentification of non-IBM software problem sources.
vInstallation of customer replaceable units (CRUs).
vInstallation and configuration of machine code or licensed internal code
that is designated as customer installable.
If you do not register your computer with IBM, you might be required to
present proof of purchase to obtain warranty service.
Before you call for service
Youcan solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
publications that are provided with your computer and software.
Most computers, operating systems, and application programs come with
information that contains troubleshooting procedures and explanations of
error messages and error codes. The information that comes with your
computer also describes the diagnostic tests that you can perform.
If you suspect a software problem, refer to the information for the operating
system or application program.
Calling for service
Please have the following information ready:
vMachine type, model, and serial number
vDescription of the problem
vExact wording of any error messages
vHardware and software configuration information
52 ThinkPad
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G40 Series Service and TroubleshootingGuide