Getting help and service

Getting help and service

If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Information about your IBM computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, README files, and help files. In addition, information about IBM products is available on the World Wide Web and through the IBM Automated Fax System.

For technical assistance with the installation of, or questions related to, Service Packs for your preinstalled Microsoft Windows product, refer to the Microsoft Product Support Services Web site at support.microsoft.com/directory/, or you can contact the IBM HelpCenter®. Some fees might apply.

Getting help on the Web

On the World Wide Web, the IBM Web site has up-to-date information about IBM Personal Computer products and support. The address for the IBM Personal Computing home page is www.ibm.com/pc

IBM provides an extensive Web site dedicated to mobile computing and to ThinkPad computers at www.ibm.com/pc/support

Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad computer even easier.

If you select Profile from the support page, you can create a customized support page that is specific to your hardware, complete with Frequently Asked Questions, Parts Information, Technical Hints and Tips, and Downloadable Files. In addition, you can choose to receive e-mail notifications whenever new information becomes available about your registered products.

You also can order publications through the IBM Publications Ordering System at

www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi

42ThinkPad® R40 Series Service and Troubleshooting Guide

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IBM R40 manual Getting help and service, Getting help on the Web

R40 specifications

The IBM R40, part of the ThinkPad series, is a robust laptop that was introduced in the early 2000s, catering primarily to business professionals and demanding users. The R40 is notable for its combination of performance, reliability, and mobility, making it an attractive choice for those seeking a dependable mobile computing solution.

One of the standout features of the R40 is its sturdy design, which embodies the ThinkPad philosophy of durability and ergonomics. The laptop has a classic black chassis made from high-quality plastic and reinforced with magnesium alloy, providing resistance against everyday wear and tear. The spill-resistant keyboard is another practical aspect, designed to prevent damage from liquid spills.

The R40 is powered by Microsoft Windows XP, one of the most widely used operating systems during its time. It is equipped with a range of processors, including the Intel Pentium 4 M or the Pentium M, which contribute to its commendable performance in multitasking and running business applications. The laptop typically comes with 256 MB to 2 GB of RAM, with the flexibility to expand depending on user requirements, and a hard drive capacity of 30 GB to 100 GB for ample storage of files and software.

In terms of display, the R40 features a 14.1-inch or 15-inch XGA screen, providing clear visual performance for both professional and personal use. The TFT display offers vibrant colors and decent viewing angles, making it suitable for presentations and video playback. Additionally, the R40 includes an integrated graphics card, which provides adequate performance for general use, though it may struggle with intensive graphic applications.

The R40 is equipped with essential connectivity options, including USB ports, a PC Card slot, and a built-in Ethernet port for wired connections. Optional wireless connectivity through Wi-Fi is also available, allowing users to stay connected to the internet on the go. The presence of a DVD-ROM drive or optional CD-RW/DVD combo drive enhances its functionality, enabling users to access software and media easily.

Battery life is a crucial factor for portable devices, and the R40 offers moderate longevity, enabling around 3 to 4 hours of usage on a fully charged battery, depending on usage patterns. This ability to sustain work sessions without constant access to a power outlet increases its appeal for business travelers.

Overall, the IBM R40 is characterized by its reliable build quality, moderate performance, and comprehensive features, making it a suitable choice for users who prioritize functionality and durability in their laptop. Its design has stood the test of time, and it remains a respected option among those with an appreciation for the classic ThinkPad lineage.