Machine type 2723 and 2724
Country or region Warrantyperiod
All Parts - 3 years, labor - 3 years
Battery pack - 1 year
Warranty service and support
With the original purchase of an IBM ThinkPad, you have access to extensive
support. During the IBM Machine warranty period, you may call IBM or your
reseller for problem-determination assistance under the terms of the IBM
Statement of Limited Warranty.
The following services are available during the warranty period:
vProblem determination - Trainedpersonnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
vIBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty,trained service personnel are available to provide
the applicable level of service, either on-site or at an IBM service center as
determined by IBM.
vEngineering Change management - Occasionally,there might be changes
that are required after a product has been shipped fromIBM. In those
instances, IBM will make Engineering Changes (ECs) available that apply to
your hardware.
The following items are not covered under warranty service:
vReplacement or use of non-IBM parts. All IBM parts contain a 7-character
identification in the format IBM FRU XXXXXXX.
vIdentification of non-IBM software problem sources.
vInstallation of customer replaceable units (CRUs).
vInstallation and configuration of machine code or licensed internal code
that is designated as customer installable.
If you do not register your computer with IBM, you might be required to
present proof of purchase to obtain warranty service.
Before you call for service
Youcan solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
publications that are provided with your computer and software.
Most computers, operating systems, and application programs come with
information that contains troubleshooting procedures and explanations of
56 ThinkPad
®
R40 Series Service and TroubleshootingGuide