Getting help and service

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available:

vMachine Type and Model

vSerial numbers of your computer, monitor, and other components, or your proof of purchase

vDescription of the problem

vExact wording of any error messages

vHardware and software configuration information for your system

Telephone numbers

Note: Telephone numbers are subject to change without notice. For the latest list of IBM HelpCenter telephone numbers and hours of operation, visit the Support Web site at www.ibm.com/pc/support

Country or region

Language

Telephone Number

 

 

 

Argentina

Spanish

0800-666-0011

 

 

 

Australia

English

1300-130-426

 

 

 

Austria

German

01-24592-5901

 

 

 

Bolivia

Spanish

0800-0189

 

 

 

Belgium

Dutch

02-210 9820

 

French

02-210 9800

 

 

 

Brazil

Portuguese

55-11-3889-8986

 

 

 

Canada

English/ French

1-800-565-3344

 

 

in Toronto only call

 

 

416-383-3344

 

 

 

Chile

Spanish

800-224-488

 

 

 

China

Mandarin

800-810-1818

 

 

 

Colombia

Spanish

980-912-3021

 

 

 

Denmark

Danish

45 20 82 00

 

 

 

Ecuador

Spanish

1-800-426911 (option #4)

 

 

 

Finland

Finnish

09-459 69 60

 

 

 

France

French

02 38 55 74 50

 

 

 

Germany

German

07032-1549 201

 

 

 

44ThinkPad® R40 Series Service and Troubleshooting Guide

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IBM R40 manual Telephone numbers, Country or region Language Telephone Number

R40 specifications

The IBM R40, part of the ThinkPad series, is a robust laptop that was introduced in the early 2000s, catering primarily to business professionals and demanding users. The R40 is notable for its combination of performance, reliability, and mobility, making it an attractive choice for those seeking a dependable mobile computing solution.

One of the standout features of the R40 is its sturdy design, which embodies the ThinkPad philosophy of durability and ergonomics. The laptop has a classic black chassis made from high-quality plastic and reinforced with magnesium alloy, providing resistance against everyday wear and tear. The spill-resistant keyboard is another practical aspect, designed to prevent damage from liquid spills.

The R40 is powered by Microsoft Windows XP, one of the most widely used operating systems during its time. It is equipped with a range of processors, including the Intel Pentium 4 M or the Pentium M, which contribute to its commendable performance in multitasking and running business applications. The laptop typically comes with 256 MB to 2 GB of RAM, with the flexibility to expand depending on user requirements, and a hard drive capacity of 30 GB to 100 GB for ample storage of files and software.

In terms of display, the R40 features a 14.1-inch or 15-inch XGA screen, providing clear visual performance for both professional and personal use. The TFT display offers vibrant colors and decent viewing angles, making it suitable for presentations and video playback. Additionally, the R40 includes an integrated graphics card, which provides adequate performance for general use, though it may struggle with intensive graphic applications.

The R40 is equipped with essential connectivity options, including USB ports, a PC Card slot, and a built-in Ethernet port for wired connections. Optional wireless connectivity through Wi-Fi is also available, allowing users to stay connected to the internet on the go. The presence of a DVD-ROM drive or optional CD-RW/DVD combo drive enhances its functionality, enabling users to access software and media easily.

Battery life is a crucial factor for portable devices, and the R40 offers moderate longevity, enabling around 3 to 4 hours of usage on a fully charged battery, depending on usage patterns. This ability to sustain work sessions without constant access to a power outlet increases its appeal for business travelers.

Overall, the IBM R40 is characterized by its reliable build quality, moderate performance, and comprehensive features, making it a suitable choice for users who prioritize functionality and durability in their laptop. Its design has stood the test of time, and it remains a respected option among those with an appreciation for the classic ThinkPad lineage.