Getting help by fax
If you have a touch-tone telephone and access to a fax machine, in the U.S.
and Canada you can receive by fax marketing and technical information on
many topics, including hardware, operating systems, and local area networks
(LANs).
Youcan call the IBM Automated Fax System 24 hours a day, 7 days a week.
Follow the recorded instructions, and the requested information will be sent
to your fax machine. In the U.S. and Canada, to access the IBM Automated
Fax System, call 1-800-426-3395.
Calling IBM
If you have tried to correct the problem yourself and still need help, during
the warranty period, you can get help and information by telephone through
the IBM PC HelpCenter. The following services areavailable during the
warranty period:
vProblem determination - Trainedpersonnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
vIBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty,trained service personnel are available to provide
the applicable level of service.
vEngineering change management - Occasionally,there might be changes
that are required after a product has been sold. IBM or your reseller,if
authorized by IBM, will make selected Engineering Changes (ECs) available
that apply to your hardware.
The following items are not covered:
vReplacement or use of non-IBM parts or nonwarranted IBM parts
Note: All warranted parts contain a 7-character identification in the format
IBM FRU XXXXXXX
vIdentification of software problem sources
vConfiguration of BIOS as part of an installation or upgrade
vChanges, modifications, or upgrades to device drivers
vInstallation and maintenance of network operating systems (NOS)
vInstallation and maintenance of application programs
Refer to your IBM hardware warranty for a full explanation of IBM warranty
terms. Be sure to retain your proof of purchase to obtain warranty service.
Getting help and service
Chapter3. Getting help and service from IBM 43