IBM S05L-1270-01 - page 11

Do You Need Technical References? ...... 698

Problem Determination Tips ........... 699

Phone Numbers, U.S. and Canada ........ 700

Notices . . . . . . . . . . . . . . . . . . . . . 702

Contents ix

Contents

Main Page IBM ii About This Manual Related Publications iv The following mobile product publications are available through IBM or your IBM Authorized Dealer. Related Diskettes The following diskettes are available through IBM or your IBM Authorized Dealer. v Page Contents viii Page Page Introduction Mobile Computer Descriptions 2 Introduction 3 4 Drive and Diskette Compatibility Matrix Important Service Information FRU Replacement Strategy 6 only Hard Disk Drive Replacement Strategy: How to Use Error Messages How to Read POST Error Messages Safety Notices (Multi-lingual Translations) 8 Page 10 Page 12 Page 14 Safety Information General Safety Electrical Safety exposed 16 Never assume check Safety Inspection Guide 18 Handling Electrostatic Discharge-Sensitive Devices Grounding Requirements Laser Compliance Statement 20 Page Page ThinkPad 380, 385 (2635) 24 Port Replicator Problems: How to Diagnose Multiple FRUs: 26 Page How to Disable the Power-On Password 28 Page 30 System Board Checkout Keyboard/Auxiliary Input Device Diskette Drive Test 32 Status Indicator Checkout Checking Operational Charging: 34 Checking the Battery Pack Common Device Checkout Port Replicator Checkout: 36 External Display Self-Test: Standby Mode: Suspend Mode: 38 PS2 OFF PS2 SUSpend Hibernation Mode: 40 ThinkPad 380, 385 (2635) 41 42 Device ID: 44 ThinkPad 380, 385 (2635) 45 46 LCD-Related Symptoms Important ThinkPad 380, 385 (2635) 47 921000 thin-film transistors (TFTs). A small number Keyboard/TrackPoint III-Related 48 ThinkPad 380, 385 (2635) 49 50 Page 52 ThinkPad 380, 385 (2635) 53 54 Error Log How to Run a Low-Level Format PC Test Card LED 56 Product Overview (380, 385) ThinkPad 380, 385 (2635) 57 features. 58 Page 1020 DIMM Card / Backup Battery 60 1030 Keyboard Unit Page 1040 CD-ROM/FDD Assembly 64 1045 FDD Models 380 and 380E Models 380D, 380ED, 385D, and 385ED 66 Page 1046 CD-ROM 8X CD-ROM (73H9933) 68 8-20X CD-ROM (12J0115) ThinkPad 380, 385 (2635) 69 1050 Speaker / Microphone 70 Page 1060 Hard Disk Drive 72 Page 74 Model 380E, 380ED, 385E, and 385ED 76 1070 LCD Unit 78 Page All Models 80 1080 System Board Assembly 82 1090 Upper Shield Case 1100 Sub Card 84 1110 Lower Shield Case Page 1120 PCMCIA Slot 1130 Fan 88 Page 90 Page DSTN LCD Panel 92 TFT LCD Panel ThinkPad 380, 385 (2635) 93 Page 2030 LCD Inverter Card DSTN LCD TFT LCD (Type 2 only) 2040 LCD Misc. Parts Hinges/Latches DSTN LCD 96 TFT LCD: Page Page Page Page 102 Page Page (see Models 380/380D/385/385D on page 108 ThinkPad 380, 385 (2635) 105 (see Keyboard Section) Page (see Models 380E/380ED/385E/385ED on page 111) ThinkPad 380, 385 (2635) 107 (see Keyboard Section) Models 380/380D/385/385D LCD FRU (DSTN) 108 LCD FRU (TFT) Type 1 ThinkPad 380, 385 (2635) 109 Type 2 110 Models 380E/380ED/385E/385ED LCD FRU (FRSTN) ThinkPad 380, 385 (2635) 111 LCD FRU (TFT) 112 Type 1 Type 2 ThinkPad 380, 385 (2635) 113 114 Common/Option Parts List ThinkPad 380, 385 (2635) 115 116 ThinkPad 380, 385 (2635) 117 118 Note ThinkPad 380, 385 (2635) 119 120 ThinkPad 560, 560E (2640) 122 Port Replicator Problems: How to Diagnose Multiple FRUs: 124 Page How to Disable the Power-On Password 126 Page 128 System Board Checkout 130 Status Indicator Checkout Checking Operational Charging: 132 Page Port Replicator Checkout 134 Standby Mode: Suspend Mode: 136 Hibernation Mode: 138 ThinkPad 560, 560E (2640) 139 140 ThinkPad 560, 560E (2640) 141 Device ID: 142 Page 144 LCD-Related Symptoms Important ThinkPad 560, 560E (2640) 145 921,000 thin-film transistors (TFTs). A small number Keyboard or TrackPoint III Related 146 Function-Related Symptoms Peripheral-Device-Related Symptoms ThinkPad 560, 560E (2640) 147 148 Page 150 Page 152 Page Product Overview (560, 560E) 154 The following table is an overview of the system features. ThinkPad 560, 560E (2640) 155 156 1010 Backup Battery 1020 DIMM (If Installed) 158 Page 1040 Frame 160 Page 162 1050 Keyboard Unit Page Page Page 1060 LCD Assembly Page 1080 Hard Disk Drive 1090 PCMCIA Slot Assembly 170 1100 System Board Page Page 174 DSTN Panel TFT Panel 176 Page 178 2030 Inverter Card DSTN Panel TFT Panel 180 2040 LCD Cable and Hinges DSTN TFT 182 Page 184 Page Page Page Note: 188 LCD FRU (DSTN) ThinkPad 560, 560E (2640) 189 LCD FRU (TFT) TFT 1 (12J1600) 190 TFT 2 (11J9626) ThinkPad 560, 560E (2640) 191 192 Page 194 ThinkPad 560, 560E (2640) 195 For 3-pin power cords: Note: 196 For 3-pin slim power cords: ThinkPad 560, 560E (2640) 197 Page ThinkPad 760 (9546, 9547) 200 Page 202 Page 204 Page 206 Models 760C/760CD/760L/760LD Models 760E/760ED/760EL/760ELD ThinkPad 760 (9546, 9547) 207 Models 760XL/760XD 208 Keyboard and Auxiliary Input Device DSP Card Checkout Audio (ESS) Card Checkout 210 Fan Checkout (Models 760XL/760XD) Model 760XL: Model 760XD: Diskette Drive Test 212 blank LCD Information Panel Checkout 214 Checking Operational Charging: Checking the Car-Battery Adapter 216 Page (+) (-) 218 (-) (+) Standby Mode: Suspend Mode: 220 PS2 OFF PS2 SUSpend Hibernation Mode: Port Replicator Power Overload: 222 Page 224 ThinkPad 760 (9546, 9547) 225 226 FRU Codes If an error is detected by the diagnostic tests, a ThinkPad 760 (9546, 9547) 227 two rightmost digits four-digit 228 ThinkPad 760 (9546, 9547) 229 LCD-Related Symptoms Important 230 921,000 thin-film transistors (TFTs). A small number Keyboard/TrackPoint III-Related Indicator-Related Symptoms LCD Information Panel-Related ThinkPad 760 (9546, 9547) 231 Power-Related Symptoms 232 DSP-Related Symptoms ESS-Related Symptoms ThinkPad 760 (9546, 9547) 233 Peripheral-Device-Related Symptoms 234 Page Status Indicators LCD Information Panel 236 Page Error Log 238 When POP is the same as HDP-1 or HDP-2 When POP is not the same as HDP-1 and HDP-2 When PAP is used with HDP-1 or HDP-2 How to Run a Low-Level Format PC Test Card LED 240 Product Overview (760) ThinkPad 760 (9546, 9547) 241 Model 760C or 760CD Model 760E or 760ED 242 Model 760L or 760LD ThinkPad 760 (9546, 9547) 243 Model 760EL or 760ELD 244 Model 760XL or 760XD ThinkPad 760 (9546, 9547) 245 246 Page Page CD-ROM Drive (Model Unique) 1030 Battery Pack 250 Page Page Page Page Side View 1060 Top Cover 256 Page 1080 LCD Unit 258 1090 Front IR Models 760XL/760XD 260 1095 Rear IR 1100 System Board Assembly 262 Page Models 760XL/760XD 264 Page 1125 Upper Shield 266 1110 Video Card/Fan (Model Unique) Standard Video Card 268 Enhanced Video Card 270 1135 External Diskette Drive Connector 1120 DC/DC Card 760XL/760XD 272 Other Models Page 1130 DSP Card/ Audio (ESS) Card Slim-Type Models (Models 760C/760E/760L) 274 Page Thick-Type Models (Other Models and 760E) 276 1140 CPU Card 278 1150 System Board and PCMCIA Slot Assembly Page ThinkPad 760 (9546, 9547) 281 1160 Palm Rest 282 1170 Keyboard, Information Panel Page 1180 Keyboard Cable Page 1190 Keyboard Card 1200 Backup Battery, Speaker, Standby Battery 288 Page LCD Removal and Replacement 290 Page Page Page Page 1030 Hinges Page Page 298 Page 2030 Interface Cable Assembly, Hinges 300 Page LCD Unit, 10.4 SVGA (P/N 29H9227) 3010 LCD Cover 302 Page Page Page 3030 Hinges 306 LCD Unit, 10.4 VGA (P/N 46H5355) 4010 LCD Cover Page 4020 LCD Panel 310 4030 Interface Cable Assembly, Hinges LCD Unit, 11.3 DSTN (P/N 39H6232) 5010 LCD Cover 312 Page 5020 LCD Panel 314 Page Page LCD Unit, 12.1 XGA 6010 LCD Cover Page 6020 LCD Panel 320 6030 Interface Cable Assembly, Hinges Page LCD Unit, 12.1 SVGA (P/N 82H8496) 7010 LCD Cover Page 7030 LCD Panel 326 7040 Interface Cable Assembly, Hinges Page Page Page 8020 LCD Panel 332 8030 Interface Cable Assembly, Hinges Page LCD Unit, 12.1 SVGA (P/N 46H5725, ASM P/N 46H5723) 9010 LCD Cover Page 9020 LCD Panel 338 9030 Interface Cable Assembly, Hinges Page Page 342 Inside View Page Page Page Part(760C) ThinkPad 760 (9546, 9547) 347 Part(760C) 348 Page Part(760CD) 350 Part(760CD) ThinkPad 760 (9546, 9547) 351 352 Page 354 Index Part (760E CD Nonupgradable Type) ThinkPad 760 (9546, 9547) 355 Index Part (760E CD Nonupgradable Type) 356 Page 358 ThinkPad 760 (9546, 9547) 359 360 ThinkPad 760 (9546, 9547) 361 Page Part(760L) ThinkPad 760 (9546, 9547) 363 Part(760L) 364 Page Part(760LD) 366 Part(760LD) ThinkPad 760 (9546, 9547) 367 368 Page 370 ThinkPad 760 (9546, 9547) 371 372 ThinkPad 760 (9546, 9547) 373 Page Part(760XL) ThinkPad 760 (9546, 9547) 375 Part(760XL) 376 ThinkPad 760 (9546, 9547) 377 Page Part(760XD) ThinkPad 760 (9546, 9547) 379 Part(760XD) 380 ThinkPad 760 (9546, 9547) 381 Page ThinkPad 760 (9546, 9547) 383 Page ThinkPad 760 (9546, 9547) 385 Page ThinkPad 760 (9546, 9547) 387 Page ThinkPad 760 (9546, 9547) 389 Page ThinkPad 760 (9546, 9547) 391 Page ThinkPad 760 (9546, 9547) 393 Page ThinkPad 760 (9546, 9547) 395 Page ThinkPad 760 (9546, 9547) 397 Page ThinkPad 760 (9546, 9547) 399 Page ThinkPad 760 (9546, 9547) 401 Common or Option Parts List 402 DAA Assembly ThinkPad 760 (9546, 9547) 403 404 ThinkPad 760 (9546, 9547) 405 406 2-Prong Slim ThinkPad 760 (9546, 9547) 407 3-Prong Slim Page ThinkPad 765D (9546), 765L (9547) 410 Page 412 Page 414 Page 416 Page 418 DSP Card Checkout (Model 765D) Audio (ESS) Card Checkout (765L) blank 420 LCD Information Panel Checkout Fan Checkout 422 Checking Operational Charging: 424 Checking the Car-Battery Adapter (Nonrechargeable) 426 (Rechargeable) Common Device Checkout Port Replicator Checkout: 428 External Display Self-Test: Standby Mode: Suspend Mode: 430 Hibernation Mode 432 ThinkPad 765D (9546), 765L (9547) 433 434 ThinkPad 765D (9546), 765L (9547) 435 Device ID: 436 ThinkPad 765D (9546), 765L (9547) 437 438 Page 440 Important 2,359,296 thin-film transistors (TFTs). A small number ThinkPad 765D (9546), 765L (9547) 441 Keyboard or TrackPoint III Related Indicator-Related Symptoms 442 LCD Information Panel-Related ThinkPad 765D (9546), 765L (9547) 443 DSP-Related Symptoms ESS-Related Symptoms 444 Peripheral-Device-Related Symptoms ThinkPad 765D (9546), 765L (9547) 445 Infrared-Related Symptoms PCMCIA-Related Symptoms 446 Other Symptoms Page Status Indicators LCD Information Panel 448 Page 450 When the POP is the same as the HDP-1 or HDP-2 When the POP is not the same as the HDP-1 and HDP-2 PAP and HDP-1 or HDP-2 452 Product Overview (765D, 765L) ThinkPad 765D (9546), 765L (9547) 453 454 Page Page CD-ROM Drive (Model 765D) 1030 Battery Pack 458 Page Page Page Page 1060 Top Cover 1070 Keyboard Unit 464 1080 LCD Unit 1090 Front IR 466 Page 468 1100 Rear IR 1110 System Board, DIMM Adapter Card 470 Page 472 1120 Upper Shield 1130 External FDD Connector 474 1140 Video Card 476 1150 Fan and Video Cable (765D-Unique) 1160 Modem Holder, DC/DC Card, Inverter Card 478 Page 1170 DSP Card or ESS Card 480 1180 Lower Shield Case 1190 CPU Card 482 Page 1200 PCMCIA Slot Assembly 484 Page 1210 Shield Cover (Right, Left) 486 2010 Palm Rest 2020 Palm Rest Rear Cover 488 2030 Keyboard Card Page 2040 Keyboard and Information Panel Page 2050 Keyboard Cable 2060 Backup Battery, Speaker, Standby Battery 494 Page Page 3010 LCD Front Cover 3020 LCD Misc. Parts 498 3030 LCD Panel Page 3040 Center Cover Assembly 3050 Hinges 502 Page 504 Page Parts Listing 765D (9546), 765L (9547) See LCD FRU on page 509 for LCD FRU. ThinkPad 765D (9546), 765L (9547) 507 508 Page 13.3 XGA, 11J8133 13.3 XGA, NEC 11J9654 510 Note Do not use the NEC LCD (FRU 11J9654) instead of the LCD (FRU 11J8133) and vice versa. Page SeeKeyboard 512 ThinkPad 765D (9546), 765L (9547) 513 514 DAA Assembly ThinkPad 765D (9546), 765L (9547) 515 516 ThinkPad 765D (9546), 765L (9547) 517 518 Note: The grounded adapter is required for full MPRII compliance. ThinkPad 765D (9546), 765L (9547) 519 520 ThinkPad 770 (9548, 9549) 522 Page What to Do First: 524 Page 526 Reset Switch: 528 Audio Checkout Fan Checkout Indicator Panel Checkout 530 Auxiliary Input Devices: 532 Modem (DSP) Checkout Checking the Battery Pack: 534 Page Checking Operational Charging (Nonrechargeable) 536 (Rechargeable) TrackPoint Checkout 538 Page Standby Mode Suspend Mode 540 Hibernation Mode 542 ThinkPad 770 (9548, 9549) 543 544 ThinkPad 770 (9548, 9549) 545 Device ID: 546 ThinkPad 770 (9548, 9549) 547 548 ThinkPad 770 (9548, 9549) 549 Page No Beep Symptoms ThinkPad 770 (9548, 9549) 551 Audio-Related Symptoms CD-ROM-Related Symptoms 552 DVD-Related Symptoms ThinkPad 770 (9548, 9549) 553 554 Function-Related Symptoms ThinkPad 770 (9548, 9549) 555 Indicator-Related Symptoms Indicator Panel-Related Symptoms 556 Infrared-Related Symptoms Keyboard- or TrackPoint III-Related ThinkPad 770 (9548, 9549) 557 LCD-Related Symptoms Important 558 2,359,296 thin-film transistors (TFTs). A small number Modem (DSP)-Related Symptoms PC Card-Related Symptoms Peripheral-Device-Related Symptoms ThinkPad 770 (9548, 9549) 559 Power-Related Symptoms Other Symptoms 560 Intermittent Symptoms Page Status Indicators Indicator Panel 562 Page 564 When the POP is the same as the HDP-1 or HDP-2 When the POP is not the same as the HDP-1 and HDP-2 PAP and HDP-1 or HDP-2 566 Product Overview (770) ThinkPad 770 (9548, 9549) 567 568 Page Page 1030 DVD Adapter Card 572 Page 1050 Backup Battery or DIMM 574 1060 Keyboard Unit 576 1065 Keyboard, Keyboard Bezel, Indicator Panel Keyboard Keyboard Bezel or Indicator Panel 578 1070 Center Cover and Hinge Cover Page 1080 Eject Lever and Power Switch 582 Page Page 1090 LCD Unit Page 1110 Upper Shield 588 1120 Speaker 1130 Video Card 590 1140 Modem Card 1150 DC/DC Card 592 ThinkPad 770 (9548, 9549) 593 Page 1160 Fan 1170 CPU Card 596 Page 1180 PC Card Slot 598 1190 System Board 600 Page 602 2020 LCD Panel Assembly 14.1" LCD 13.3" LCD 604 2030 Inverter Card 2050 Hinge and LCD Latch 606 Page 608 Page Page See LCD FRU ThinkPad 770 (9548, 9549) 611 (See Keyboard Section) (See Mech. Group) 612 LCD FRU ThinkPad 770 (9548, 9549) 613 614 Page 616 ThinkPad 770 (9548, 9549) 617 618 Note ThinkPad 770 (9548, 9549) 619 Page SelectaDock III (3547-003) 622 Page General Preparation 624 SelectaDock Docking System SelectaDock Page Power Supply 626 Page 628 External Keyboard External Monitor 630 Printer USB Device Diagnostics for the ThinkPad Computer For ThinkPad 770: 632 For ThinkPad 76x series: Error Log: PC Test Card LED: Errors during the POST: 634 Memory Errors: Diagnostics for the SelectaDock Docking System Testing the Expansion Unit Testing the SCSI Subsystem 636 Page 638 Page 640 SelectaDock III (3547-003) 641 642 Device ID: 1 2 3 1 2 644 1 2 1 2 Page If the problem persists after replacement of the FRUs, go to Undetermined Problems on page 653. Adapter-Related Symptoms Audio-Related Symptoms 646 Beep Symptoms Indicator-Related Symptoms SelectaDock III (3547-003) 647 Keyboard-Related Symptoms MIDI/Joystick-Port-Related Symptoms PC Card-Related Symptoms 648 Peripheral-Device-Related Symptoms Power-Related Symptoms SCSI Device-Related Symptoms SelectaDock III (3547-003) 649 Sound Blaster-Related Symptoms UltraBay II Tray-Related Symptoms USB Related Symptoms 650 Wake Up on LAN-Related Symptoms Intermittent Symptoms SelectaDock III (3547-003) 651 652 Page Product Overview (3547-003) 654 Status Indicator Product Overview: overview of the system features: SelectaDock III (3547-003) 655 656 Page Page Page 1040 UltraBay II UltraBay II Tray 660 Page 1060 Upper Cover 662 Page 1070 Bracket 664 1080 Speaker Assembly 1090 Power Supply 666 1100 Cables 1110 DC-DC Card 668 1120 USB Card 1130 Shield Cover 670 1140 Main Card Assembly 1150 Audio Card, Main Card, and Riser Card 672 Front View Page Side View Page Page Options 678 SelectaDock III (3547-003) 679 Page Common Devices Checkout External Diskette Drive Test External Display Self-Test 682 External Keyboard/Auxiliary Input Device Checkout Fax/Modem Checkout 684 Page Printer Checkout 686 Port Replicator Checkout TrackPoint Checkout 688 TV Tuner Identifying Names and Functions Using the Front Panel 690 Using the Function Key: Common Devices Checkout 691 Function key ( ), one of the following messages (called Power-on the TV Tuner: 692 Troubleshooting The following table shows what to do to solve problems when the TV Tuner does not work correctly. Common Devices Checkout 693 Page Miscellaneous Information Copyright IBM Corp. 1997 695 Acronyms, Abbreviations and Terms 696 Send Us Your Comments! Do You Need Technical References? 698 Problem Determination Tips identical Phone Numbers, U.S. and Canada Authorized Dealers or Servicers 700 U.S. Customers and Helpware Subscribers IBM Canada Customer and Servicer Support Miscellaneous Information 701 Notices 702 Trademarks