Searching knowledge bases
If you have a problem with your IBM software, begin by searching the available
knowledge bases to determine whether the resolution to your problem is already
documented.

Search the information center on your local system or network: IBM Tivoli

Storage Manager provides an information center on a CD. You can run the
information center from the CD, or copy it to your local computer or an intranet
server. You can use the search function of this information center to query
conceptual information, instructions for completing tasks, reference information,
and support documents.

Search the Internet: If you cannot find an answer to your question in the

information center, search the Internet for the latest, most complete information
that might help you resolve your problem. To search multiple Internet resources

for your product, go to the support web site for the product www.ibm.com/

software/sysmgmt/products/

support/IBMTivoliStorageManager.html and look for the section to search the
support knowledge base. From this section, you can search a variety of resources
including:

v IBM technotes

v IBM downloads

v IBM Redbooks

v Forums and newsgroups

Obtaining fixes

A product fix might be available to resolve your problem. You can determine what

fixes are available for your IBM software product by checking the product support

Web site:

1. Go to the Tivoli Storage Manager support We b site (www.ibm.com/software/

sysmgmt/products/

support/IBMTivoliStorageManager.html).

2. From this page you can view all product downloads or search for specific fixes.

To receive weekly e-mail notifications about fixes and other news about IBM

products, follow these steps:
1. From the support page for any IBM product, click My support in the
upper-right corner of the page.
2. If you have already registered, skip to the next step. If you have not registered,
click register in the upper-right corner of the support page to establish your
user ID and password.
3. Sign in to My support.
4. On the My support page, click Edit profiles in the left navigation pane, and
scroll to Select Mail Preferences. Select a product family and check the
appropriate boxes for the type of information you want.
5. Click Submit.

6. For e-mail notification for other products, repeat Steps 4 and 5.

For more information about types of fixes, see the Software Support Handbook

(http://techsupport.services.ibm.com/guides/handbook.html).
Contacting IBM Software Support
IBM Software Support provides assistance with product defects.

About This Book ix

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