IBM TF6, TG3, TG4, TG8, TG9, TI1, TI2, TI3, TI4, TI8, TI9, TM6 Resetting the printer - offline, Problem determination

Toexit, power OFF or reset the printer.

Resetting the printer - offline

Toreset the printer:

1. Open the top cover.

2. Power off the printer using the power ON/OFF switch that is located in the right

front corner of the printer.

3. Power on the printer.

Problem determination

Any problems that arise with a SureMark printer are either software errors or

hardware failures. This section contains information to help you determine the

cause of a problem and how to solve it.

If the SureMark printer fails, use Table4 to identify and report the problem. Follow

the procedures described in the table. If you can not identify and solve the problem,

call your service representative.

Table4. Troubleshooting (Models TF6 and TM6)

If the problem is... Then do this...

Printer ready indicator is OFF. vCheck that the printer power switch, which is located under the top cover,is

set ON.

vIf connected to a system using the RS-485 communication port, check that

the system is powered on and cable 7 is connected.

vIf using the EIA-232 communication port or a USB port with a power brick,

check that the brick power supply is connected to the printer and plugged into

an ac power source.

vIf using USB communication with a powered USB cable, check that the

system is powered ON.

Printer ready indicator is blinking. vCheck that the customer receipt station has paper loaded correctly.Close the

cover and push the Customer Receipt Feed button to feed a small amount of

paper.

vCheck that the cover is closed.

Customer receipt station is feeding

paper,but is not printing.

vEnsure that the paper roll is in correctly.Go to “Paper loading” on page 53.

vClean the print head. See “Thermal print head cleaning” on page 57.

Notes:

1. Record all symptoms before calling for service.

2. If you receive software error messages, refer to the application program’s

software manual.

3. Call your service representative.

Updated April 2, 2009

78 SureMark Printers User’s Guide

Contents

Main Page Page Page Contents Part 1. General information ..........................1 Part 2. Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9 .........45 iv Part 3. Models TF6 and TM6 .........................69 Part 4. Appendixes..............................79 vi Page viii Page Page Figures Page Tables Page Preface Who should read this manual How this manual is organized Related publications and diskettes Where to find more information xvi Tell us what you think Summary of changes GA27-4151-07 (April, 2009) GA27-4151-07 (February/March, 2007 update) GA27-4151-07 (May, 2006) Web-only update GA27-4151-06 (December, 2005) Web-only update for Model TI8, GA27-4151-05 (April, 2003) Web-only update for GA27-4151-04 (March, 2002) xviii Web update for GA27-4151-04 (June, 2001) GA27-4151-04 GA27-4151-03 GA27-4151-02 xx Page Page Chapter 1. Introduction Printer overview Description of models 4 Page Features used with the SureMark printers 6 Comparison of the SureMark models Differences among SureMark models Differences between Models TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9, and Models TF6, TM6 8 Planning information Your responsibilities Limitations Communication interfaces Temperature and humidity limits 10 Physical dimensions Models TI1, TI2, TI3, TI4, TG3, and TG4 Models TI8, TI9, TG8, TG9 190.5 mm (7.5 in.) 199.5 mm (7.9 in.) Models TF6 and TM6 Power requirements 12 Hardware requirements Software requirements Operating system requirements Application requirements 14 Resident code pages Bar codes Page Chapter 2. Installation instructions Unpacking the printer Installing a SureMark printer 18 Installing for EIA-232/RS-485 communication Page 20 Installing SureMark for USB communication 22 Using the wall mounting feature Installing the fillers Installing fillers for EIA-232/RS-485 printers 24 3. If you do not have a video display, place the display filler on the system unit. Figure13. Installing the fillers for EIA-232/RS-485 systems Updated April 2, 2009 Installing fillers for USB printers 26 Page Page DTR/DSR control XON/XOFF control EIA-232 communication mode selections (Models TI8, TI9, TG8, TG9) Baud rate selection 30 EIA-232 communications protocol selection DTR/DSR control USB communication mode USB selection Page Chapter 3. SureMark installation, service, and utility software Software adjustments (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9) Offline configurations for Models TI8, TI9, TG8, TG9 34 Using the IBM Diagnostics for the POS Systems and Peripherals (all models except Models TI1 and TI2) Using the reference/service diskettes (Models TI1 and TI2) 36 4610 fonts and logos utilities Utility diskette IBM Diagnostics for POS Systems and Peripherals package (all models except TI1 and TI2) Proportional font conversion utility Firmware update Using a firmware update diskette (Models TI1 and TI2 only) 38 Using POSS for Windows to update SureMark printer firmware (RS-485 and USB only) Using JavaPOS for Windows to update SureMark printer firmware (EIA-232, RS-485, and USB) Automatic update Command line utility (AipFlash46s) Updating SureMark firmware using temporary EIA-232 attachment 40 Limitation on updating firmware Emulating the IBM Model 3 or Model 4 printers Limitations for emulation Printing saved data Printing buffer data on thermal/impact printers Printing buffer data on single-station printers 42 Emulating an Epson single-station printer (single-station only) Enabling Epson emulation Limitations for Epson emulation Page Page Page Chapter 4. Operation Operating controls and indicators Insertion of Check for MICR Reading and Franking Insertion of Check for Printing the Face Insertion of Document (Front Load) 48 Page Page Ribbon loading Correct Not Correct 52 Paper loading 54 Clearing jams in the check flipper area MICR reader read head cleaning 56 Thermal print head cleaning MICR Read Head Document Sensor Assembly 58 Document scanner cleaning (Model TI8, TI9, TG8, TG9) Document scanner calibration (Models TI8, TI9, TG8, TG9) 60 Chapter 5. Testing and problem analysis Testing the printer Offline tests Customer receipt test 62 Document insert test 64 MICR reader and check flipper test (Models TI2, TI4, TI8, TI9, TG4, TG8, and TG9 only) Scanned check printout (ModelsTI8, TI9, TG8, TG9) EIA-232 hex dump 66 Resetting the printer - offline Electronic journal dump Problem determination Page Page Page Chapter 6. Operation (Models TF6 and TM6) Operating controls and indicators Paper loading 72 Thermal print head cleaning Page Chapter 7. Testing and problem analysis (Models TF6 and TM6) Testing the printer Offline test 76 EIA-232 hex dump , Resetting the printer - offline Problem determination 78 Page Page Appendix A. Consumable supplies Paper specifications Thermal paper Document insert forms (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9 only) Single and multipart form specifications 82 Specifications for documents that can be flipped Print ribbons (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9 only) Expendable supplies Page Appendix B. Printer maintenance procedures Product care procedures Service provider system maintenance procedures Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9 Models TF6 and TM6 Page Appendix C. Technical information General description Specifications 88 Memory units Immediate commands Voltage conversion circuitry RS-485 serial I/O parameters Cash drawer connector pin assignments 90 EIA-232 connector pin assignments EIA-232 parameters USB connector pin assignments Code page definitions 92 Page Page Code page 858 Page Page Code page 865 Character fonts 98 Thermal printing font Impact printing fonts (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9) 100 Appendix D. EIA-232 programming information 102 Page EIA-232 commands summary by function The commands listed in Table14 are described in detail in following sections of this appendix. 104 Page 106 Page Alphabetized EIA-232 commands summary 108 Page 110 System commands Exercise program Verify previous commands completed Status request Extended address command-request printer ID 112 Page Preset or Onetime-Set commands All models Models TI8 and TI9 only 114 Download graphics (logo) commands 116 Predefine messages Download user-defined characters 118 Thermal code page Proportional font 120 Page Impact code page 122 Flash storage write Erase flash EPROM sector Send checksum of flash EPROM sector Microcode tolerance (MCT) information - loading 124 Microcode tolerance (MCT) information - request 126 Page 128 Setup commands Setup commands change character font, intercharacter spacing, and the target print station. Set print mode Set or cancel double-wide mode 130 Set or cancel double-high mode Set or cancel underline mode Set or cancel overline mode Set or cancel invert mode Set or cancel emphasized printing Select maximum print speed 132 Set or cancel unidirectional printing Request document length for landscape print Set document length for landscape print Set print station Select user-defined or resident character sets 134 Set code page Set intercharacter spacing Set or cancel rotated characters Set print station parameters Select 1/8-inch line spacing 136 Select 1/6-inch line spacing Select color printing Set line spacing using minimum units Set sheet eject length Set horizontal tab positions 138 Set left margin position Set relative position Align positions Set error recovery function 140 Define document wait time Status sent to system Select character for reprinted lines Re-initialize the printer 142 Enable or disable the feed buttons Enable or disable the beeper (Models TF6 and TM6 only) Enable or disable upside-down printing 144 Select character size for scalable fonts Fix font matrix Print logo inline 146 Select thermal paper Bar code commands Print bar code 148 Page 150 Page Print bar code examples Select horizontal size of bar code 152 Select bar code height Select printing position of human readable information (HRI) Select font for HRI Print PDF417 bar code Print PDF417 bar code using binary mode Select PDF417 ECC (error correction codewords) level 154 Select aspect ratio PDF417 bar code Enable PDF417 truncation Print character commands Print and line feed 156 Print, form feed, and cut the paper (FF) Print and feed paper n lines Print and feed paper in reverse using minimum units Print graphic messages Select and print a graphics (logo) command 158 Print predefined graphics (logo) command Print predefined messages Miscellaneous commands Tab to next tab stop Return home (select print head location) 160 Paper cut/DI eject Generate drive pulse for cash drawer Retrieve the flash storage Retrieve size of user flash storage Retrieve printer usage statistics 162 Page Check processing commands (Models TI2, TI4, TI8, TI9, TG4, TG8, and TG9 only) Models TI8 and TI9 MICR read commands 164 MICR read Flip check Document scanner commands 166 Start scan Page Print scanned image 168 Store scanned image and/or select partial image for retrieval 170 Page Retrieve scanned image 172 Scanner calibration Retrieve next image location Retrieve first unread image location 174 Select compression format and scanned image threshold Asynchronous (real-time) commands Real-time requests Data buffer management and batch printing Reset line count Disable line count 176 Hold printing until buffer is released Page mode printing commands Select page mode Select standard mode Select printable area Select printing direction/position 178 Set vertical position Set relative vertical position Set left margin position (standard mode), set absolute print position (page mode) Set relative horizontal position Set printing position 180 Print and form feed and cut the paper Print page in page mode Clear print data in page mode Document handling Portrait mode Landscape mode 182 Landscape printing commands Status summary Message from the printer 184 Status byte 1 Status byte 2 Status byte 3 Contains the printer engineering code (EC) level with all status messages. Status byte 4 Status byte 5 Status byte 6 186 Contains the current line count. Status byte 7 Appendix E. Uploading electronic journal data Enable the upload of EJ data Disable the upload of EJ data Upload the EJ data Request the size of the EJ space 188 Erase the EJ data in the printer Appendix F. Proportional fonts Preparing the fonts Implementing proportional fonts Layout using align commands 190 Layout using set tab position Page Appendix G. Emulation support for Epson single-station printer Commands supported in emulation mode 194 Commands with limited support in emulation mode Commands not supported in emulation mode Connectivity differences 196 Functional differences Appendix H. Safety information 198 Page Page Page Page Appendix I. Notices 204 Electronic emission notices Federal Communications Commission (FCC) statement European Union EMC Directive conformance statement Industry Canada Class A Emission Compliance statement Avis de conformit aux normes dIndustrie Canada 206 Germany Australia and New Zealand Page Page Product Recycling and disposal Battery return program For Taiwan: 210 For the European Union: For California: Flat panel displays Monitors and workstations 212 Trademarks Index Numerics A B C D E 214 F G H I J K 216 L M R S T U 218 V W Readers Comments Wed Like to Hear from You Readers Comments Wed Like to Hear from You ___________________________________________________________________________________________________ GA27-4151-07 BUSINESS REPLY MAIL