ICON Enterprises SB-100 Appendix, Testing Your Printer or PC Interface, Troubleshooting, Tips

Appendix

Testing Your Printer or PC Interface

Before you print reports, please use the following steps to test communication between your Time Clock and printer or between the Time Clock and PC. This should be done after there are a few punches entered in the Time Clock.

Most dot matrix and laser printers, and also a small set of inkjet printers, can be used to print reports. If your printer's user guide states that it REQUIRES the use of a Windows Based PC, then it is not compatible with the SB-100. If you are unsure if your printer fits these specifications, you may print reports through your PC by installing the included PC Reporter software.

To test reports using a compatible printer:

1)With your printer turned off, use a parallel printer cable (usually provided with your printer) to connect your printer to the broad 25-pin connector on the bottom left side of the Time Clock case.

2)Turn the printer on.

3)Enter Supervisor Mode in the Time Clock by

pressing in the bottom right-hand corner, and then

enter your supervisor code. The screen should read “Supervisor Mode”

4)Type “31” and press ENTER twice to begin printing timecards.

Troubleshooting

The Time Clock will try three times to communicate with your printer. After each unsuccessful try it will display “Printer Error” on the screen and ask you to “Press any key to continue.” After each key press it will try to print again. If unsuccessful after three tries, the TimeCalculator will return to ENTER ID NUMBER mode. If this occurs during your printer test, check that your printer has paper, is turned on, and that the cable is connected to the Time Clock and to the printer.

If the Time Clock displays “REPORT COMPLETE,” but no report is generated on your printer, you may have a faulty printer, or a WindowsPC Only printer. Change your printer type, as instructed in the previous Time Clock Setup (Quick Pick 52), and try again; or use the included PC Reporter software to print reports from your PC.

TIPS

•Run Exception Reports weekly. Staying on top of your missed punches day by day will make generating payroll easy.

•Occasionally print a Personnel Report and save it in a secure place. This provides you with a handy reference of employees and pay rates.

•Do not print out your timecards until a new pay period has started. Then print your timecards by “Last Pay” to get your payroll reports (Quick Pick #33).

For technical support and for more information on this product, please visit www.icontime.com.

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