Troubleshooting
Use the following checklist for troubleshooting when you have problems with your television. Consult your local dealer or service outlet if problems persist. Be sure all connections are properly made when using with other units.
Problem | Solution | |
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Television does not | • | Make sure the power cord is |
operate. |
| plugged in. |
| • Try another AC outlet. | |
| • Power is off. Check fuse or | |
|
| circuit breaker. |
| • Unplug television for an hour, | |
|
| then plug it back in. |
|
|
|
Poor sound or no | • | Station or cable experiencing |
sound. |
| problems. Tune to another |
|
| station. |
| • | Check sound adjustments |
|
| (volume and mute). |
| • Check for sources of possible | |
|
| interference. |
|
|
|
Poor picture or no | • | Station or cable experiencing |
picture. |
| problems. Tune to another |
|
| station. |
| • Make sure channels are set into | |
|
| memory. |
| • Check antenna or cable | |
|
| connections. Adjust the |
|
| antenna. |
| • Check for sources of possible | |
|
| interference. |
| • | Check picture control |
|
| adjustments. |
|
|
|
Poor reception on | • | Station or cable experiencing |
some channels. |
| problems. Tune to another |
|
| station. |
| • Make sure channels are set into | |
|
| memory. |
| • Station is weak. Adjust the | |
|
| antenna to receive the desired |
|
| station. |
| • Check for sources of possible | |
|
| interference. |
|
|
|
Poor color or no | • | Station or cable experiencing |
color. |
| problems. Tune to another |
|
| station. |
| • Make sure channels are set into | |
|
| memory. |
| • | Check picture control |
|
| adjustments. |
| • Check antenna or cable | |
|
| connections. Adjust the |
|
| antenna. |
| • Check for sources of possible | |
|
| interference. |
|
|
|
Picture wobbles or | • | Station or cable experiencing |
drifts. |
| problems. Tune to another |
|
| station. |
| • Make sure channels are set into | |
|
| memory. |
| • Cable company is scrambling | |
|
| signal. |
| • | Adjust antenna. |
|
|
|
Digital | • | Check digital signal strength. |
broadcasting |
|
|
screen problem. |
|
|
|
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|
Problem | Solution | |
|
| |
No CATV | • Check all cable connections. | |
reception. | • Set TV/CABLE menu option to | |
|
| the CABLE mode. |
| • Station or cable system | |
|
| problems. Try another station. |
|
|
|
Horizontal or | • | Check antenna connections. |
diagonal bars on | • Adjust or | |
screen. | • Check for sources of possible | |
|
| interference. |
|
| |
No reception above | • Make sure the TV/CABLE | |
channel 13. |
| menu option is in the |
|
| appropriate mode. |
| • If using an antenna, check the | |
|
| UHF antenna connections. |
|
| |
No remote | • Batteries are weak, dead, or | |
operation. |
| inserted incorrectly. |
| • Remote is out of range. Move | |
|
| closer to television (within 15 |
|
| feet). |
| • Make sure the remote is aimed | |
|
| at the sensor. |
| • Confirm there are no | |
|
| obstructions between the |
|
| remote and the television. |
| • Make sure the power cord is | |
|
| plugged in. |
|
| |
Television shuts off. | • No broadcast on tuned station. | |
| • Sleep timer is set. | |
| • | Power interrupted. |
|
|
|
Closed Caption is | • | Television station experiencing |
not activated. |
| problems or program is not |
|
| closed captioned. Try another |
|
| channel. |
| • Check cable connection or | |
|
| VHF/UHF antenna. Reposition |
|
| or rotate antenna. |
| • Set closed caption decoder in | |
|
| the menu. |
|
| |
Display is not | • Select correct language in the | |
shown in your |
| menu options. |
language. |
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