57
E
N
TROUBLESHOOTING

I

f

the unit does not per

f

orm properl

y

when operated as instructed in this manual, check the unit, consulting the

f

ollowing checklist.

Problem Solution
No
p
ower
.
- Check if the AC cord is properl
y
connected.
- Unplu
g
the AC cord once, and wait
f
or 5-10 seconds and then plu
g
it in a
g
ain.
No sound or
p
icture
.
-
h
k if
h
nn
TV
r AV r
iv
r i
rn
n
- Check i
f
the connections are made securel
y
and correctl
y.
- C
h
ec
k
w
h
et
h
er t
h
e connecte
d
TV, AV receiver or ot
h
er
d
evice supports HDCP.
(T
h
is unit wi
ll
not output a vi
d
eo signa
l
un
l
ess t
h
e ot
h
er
d
evice supports HDCP.)
- Check whether the out
p
ut format of this unit (HDMI FORMAT) matches the
su
pp
orted in
p
ut format of other connected device
.
- When this unit is connected to the DVI jack on
y
our TV or AV receiver,
y
ou cannot
hear an
y
sound
f
rom the HDMI OUT jack i
f
y
our TV or AV receiver onl
y
supports DVI.
- W
h
en t
h
e
d
isp
l
ay
d
evice
d
oes not support t
h
e
d
esire
d
vi
d
eo reso
l
ution, press an
d
h
o
ld
[P
l
ay
B
]
on the
f
ront panel
f
or more than 5 seconds. Both settings will be
reset to the de
f
ault automaticall
y.
No audio / video si
g
nal on the
d
ispla
y
device via HDMI cable
.
- If the unit is connected the unauthorized displa
y
device with an HDMI cable, the
audio / video signal ma
y
not be output.
- Per
f
orm an HDMI cable hotplug, wherein
y
ou disconnect the HDMI cable
f
rom the TV,
AV receiver and this unit and then reconnect it to both the devices while the
y
are
p
owered on
.
- Ensure that your HDMI cable is certi
f
ied
.
Distorted
p
icture
.
- Sometimes a small amount of picture distortion ma
y
appear.
Thi
s
i
s
n
ot
a
m
a
l
fu
n
ct
i
o
n
.
- Connect this unit directly to the TV. I
f
the RCA audio / video cables are connected
to a VCR, pictures may
b
e
d
istorte
d
d
ue to t
h
e copy rig
h
t protection system
.
Completel
y
distorted picture or
black / white
p
icture with
BD
/
DVD
.
- Make sure the disc is com
p
atible with this unit
.
N
o
sou
n
d
o
r
d
i
sto
r
ted
sou
n
d.
- Ad
j
ust the volume
.
- C
h
ec
k
t
h
at t
h
e spea
k
ers are connecte
d
correct
l
y.
-
C
h
ec
k
t
h
e
HDMI
co
nn
ect
i
o
n
s.
- C
h
ec
k
t
h
e settin
g
s in “Au
d
io” menu.
Picture
f
reezes momentarily
d
uring p
l
ay
b
ac
k.
- Check the disc
f
or
f
ingerprints / scratches and clean with a so
f
t cloth wiping
f
rom
center to e
d
ge
.
-
C
l
ea
n
t
h
e
d
i
sc.
Disc cannot
b
e p
l
a
y
e
d
b
ac
k.
-
Clea
n
the
d
i
sc.
- Ensure the disc label is
f
acing up.
- Check if the disc is defective b
y
tr
y
ing another disc
.
- Cancel the ratin
g
s control or chan
g
e the control level.
- Insert a correct
d
isc t
h
at can
b
e p
l
aye
d
b
ac
k
on t
h
is unit
.
SD Memor
y
Card cannot be read
.
- The format of the card does not match to this unit or the card is not com
p
atible.
(Refer to pa
g
e 21.
)
N
o return to start-u
p
screen
whe
n
d
i
sc
i
s
r
e
m
o
v
ed.
- Reset this unit b
y
turning it o
ff
, then on again.
T
h
e unit
d
oes not respon
d
to t
h
e
remote contro
l.
- Aim the remote control directly at in
f
rared sensor window on the
f
ront panel.
- R
educe
t
h
e
d
i
sta
n
ce
to
infr
a
r
ed
se
n
so
r win
do
w
.
- Re
pl
ace t
h
e
b
atteries in t
h
e remote contro
l.
- Re-insert t
h
e
b
atteries wit
h
t
h
eir po
l
arities (+ / - signs) as in
d
icate
d
.
- Check if a stron
g
li
g
ht source is not interferin
g
with this unit’s infrared sensor.
Make sure that the unit is not subjected to direct sunshine or inverter-t
y
pe
fluorescent lights. Relocate if necessar
y.
- If the BD pla
y
er is installed in a cabinet with colored glass doors, the remote
contro
l
ma
y
not wor
k
re
l
ia
bly
w
h
en t
h
e
d
oors are c
l
ose
d
. Open t
h
e
d
oors, or use a
cabinet without colored
g
lass
.
Buttons
d
o not wor
k
or t
h
e unit
stops respon
d
ing
.
- To completely reset the unit, unplug the AC cord
f
rom the AC outlet
f
or 5-10 seconds.
The unit does not res
p
ond to
some operatin
g
commands
d
uring pla
y
back
.
- Operations ma
y
not be permitted b
y
the disc
.
R
e
f
e
r
to
t
h
e
in
st
r
uct
i
o
n
s
o
f
t
h
e
d
i
sc.
T
he
u
ni
t
ca
nn
ot
r
ead
BD
/
DVD
/
CD
.
- Con
d
ensation?
(
Let sit 1 or 2
h
ours
)
- You are attempting to playback a disc other than one with one o
f
the marks on page 21.
- Wi
p
e the dirt off the disc or re
p
lace the disc
.
Ang
l
e
d
oes not switc
h.
- The angle cannot be switched
f
or BD / DVD which do not contain multiple angles.
In some cases multiple angles are onl
y
recorded for specific scenes
.