Appendix B: Troubleshooting

This chapter helps you identify and solve problems that might occur while you are using the system.

For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include updates for BIOS, the Baseboard Management Controller (BMC), and the hot- swap controller (HSC). See “Server System References” for a link to the software updates. In addition to the server firmware and files, also update any drivers used for components you have installed in your system, such as video drivers, network drivers, and SATA drivers.

Intel provides a package called the "Platform Confidence Test" that may help with your diagnostics. See “Server System References” for a link to this software.

If you are unable to resolve your server problems on your own, see “Getting Help” for assistance.

Resetting the System

Before going through in-depth troubleshooting, attempt first to reset your system using one of the methods below.

Table 7. Resetting the System

To do this

Press

 

 

Soft boot reset to clear the system memory and reload the operating

<Ctrl+Alt+Del>

system

 

 

 

Clear system memory, restart POST, and reload the operating system

Reset button

 

 

Cold boot reset. Turn the system power off and then on. This clears

Power off/on

system memory, restarts POST, reloads the operating system, and halts

button

power to all peripherals

 

 

 

Reset the BMC and get it back to a stable state

Remove AC

 

power from the

 

server for one

 

minute

 

 

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Intel SR1550ALSAS manual Appendix B Troubleshooting, Resetting the System, To do this Press

SR1550AL, SR1550ALSAS specifications

The Intel SR1550ALSAS and SR1550AL servers are designed to provide reliable and high-performing solutions for various enterprise applications. Built on Intel's robust architecture, these server systems cater to businesses seeking efficient data management, scalable infrastructure, and effective virtualization support.

One of the main features of the SR1550 series is its dual-socket capability, accommodating Intel Xeon processors, which deliver exceptional multi-threaded performance. This allows organizations to enhance processing power to handle demanding workloads effectively, such as databases, transactional applications, and virtualization tasks. The server can support a significant amount of RAM, typically up to 512 GB of DDR3 memory, ensuring ample resources for modern applications requiring substantial memory bandwidth.

The SR1550 model comes equipped with various storage options to support large data sets. With support for multiple SATA and SAS drives, users can configure the server to meet their performance needs, whether it is for fast access speeds or high-capacity storage requirements. Hot-swap drive bays improve maintenance efficiency, allowing administrators to replace drives without downtime.

In terms of connectivity, the SR1550 servers feature multiple Ethernet ports and expansion slots, providing flexibility for network configurations and the integration of additional components. The server supports PCIe slots for adding GPUs, RAID controllers, or additional network interfaces, enhancing versatility and performance for various use cases.

The SR1550 series also incorporates advanced management features to simplify administration. The Intel Integrated Lights Out Manager (ILOM) allows remote monitoring and management, which is crucial for maintaining uptime and performing troubleshooting without physical access to the hardware.

Another significant characteristic is the design's attention to energy efficiency. Intel's architecture optimizes power consumption, and advanced cooling techniques ensure that the system operates under thermal thresholds, thus maximizing performance while managing energy usage effectively.

In summary, the Intel SR1550ALSAS and SR1550AL servers combine a powerful processor architecture, scalability, extensive storage options, comprehensive management features, and energy efficiency. These characteristics make them suitable for diverse applications, ensuring that businesses can meet their performance and reliability needs in an ever-evolving IT landscape.