Troubleshooting
If a problem occurs when you are using the TV, check the below troubleshooting guide before calling for repair.
• No picture, | • Deactivate the BLUE BACK function if it is turned |
no sound | on. |
•Choose the appropriate sound system. Refer to “SOUND SYSTEM” on page 14.
•Snowy picture • Check the aerial cable and its connection with the TV.
•Stripes appear on • Interference occurs caused by other devices such
the picture | as an amplifier, personal computer, or a hair drier. |
| Move such devices away from your TV. |
•
(ghosting) occur | from mountains or building. Try to adjust the |
| aerial’s direction or use a better directionality |
| antenna. |
|
|
• Poor picture | • Choose the appropriate colour system. Refer to |
| “COLOUR SYSTEM” on page 9. |
•Adjust the COLOUR or BRIGHT setting. Refer to “Adjusting the picture - USER” on page 10.
•White and bright still • Inevitable phenomenon due to the nature of the
image look as if it | picture tube. This is not a malfunction. |
were coloured |
|
•Top of the image • This is due to the condition of the video signal
from software | whereby the image was not recorded properly. |
products or video | This is not a malfunction. |
tape is distorted |
|
|
|
• Poor sound | • Adjust the sound frequency properly. Refer to |
| “EQUALIZER” on page 15. |
|
|
•Stereo or bilingual • TV channel reception is poor. Change the stereo/
sound is unclear | bilingual mode to mono sound (see page 15). |
•Cannot operate the • The batteries may be exhausted. Replace with
remote control new batteries (see page 7).
•Ensure that you are operating the remote less than seven meters from the front of your TV.
•Cannot operate the • Press TV/VIDEO button to return to TV mode and
menus | try operating the menus. |
•Cannot operate the • Deactivate the CHILD LOCK function if it is turned
front control buttons on (see page 17).
•TV is turned off • This may due to the AUTO SHUTOFF function is
suddenly | activated. Press the POWER button to turn on the |
| TV. |
•Colour patches • This may due to the magnetized device such as a
appear at the corner speaker near to your TV. Keep the device apart
of the screen from your TV. Alternately, you can also use the
•Picture is tilted • This may due to the earth magnetism. Refer to “PICTURE TILT” on page 11 to correct the tilt.
•Image takes a short • Image required time to stabilize before display.
period to be | This is not a malfunction. |
displayed |
|
|
|
•TV may emitted • This is due to a sudden change in temperature
crackling sound | and it is not a malfunction. If the crackling sound |
| is too frequent, request your service technician for |
| inspection. |
•Feel a slight electric • This is due to the static electricity of the picture
shock when | tube and it will not harm the human body. This is |
touching the TV | not a malfunction. |
screen |
|
23
