Troubleshooting, Problem Possible Solution

troubleshooting

Check this list of possible problems and solutions before bringing your vacuum to a service center.

Vacuum cleaner won’t run

• Power cord not plugged in	• Check electrical plug
• Blown fuse/tripped breaker in home	• Check/Replace fuse or reset breaker.

Vacuum cleaner and tools won’t pick up dirt

• Incorrect Height Adjustment	• Set carpet height adjust lever to appropriate setting for
	carpet being cleaned - Pg.8
• Hose not attached to suction opening	• Firmly push Hose wand onto the suction opening.
• Twist Snap Hose not securely attached	• Make sure Twist Snap Hose is snapped into locked
	position.
• Crack or hole in Hose	• Check Hose and replace if needed.
• Broken or worn Drive Belt	• Replace Drive Belt, see Pg 12
• Brush Drum bristles worn	• Replace Brush
• Brush Drum jammed	• Remove brush and clean debris from brush ends
• Clog in vacuum	• Clear clog, see Pg 10, 11
• Dust Bin full	• Empty Dust Bin
• Dust Bin not installed properly	• Position correctly and lock in place
• Filters are dirty	• Check Pre-motor and Exhaust Filter
• Mini Turbo Brush is clogged or debris is wrapped around	• Maintaining Mini Turbo Brush, see Pg.14
the brush roll
• Petz Turbo Brush is clogged or debris is wrapped	• Maintaining Petz Turbo Brush, see Pg.15
around the brush roll
Visible dirt escaping from cleaner

• Dust Bin full	• Empty Dust Bin
• Filters missing or installed incorrectly	• Check Pre-motor and Exhaust Filter for correct
	installation.
• Dust Bin installed incorrectly	• Pull out and re-attach Dust Bin correctly

This Vacuum cleaner is approved the following.

Electromagnetic Compatibility Directive : 2004/108/EEC

Low Voltage Directive : 2006/95/EC

If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care center.

Code No. DJ68-00503A REV(0.1)