Troubleshooting

If you are having a problem with your unit, check this list for a possible solution before calling for service.

If you cannot solve the problem from the hints given here, or the unit has been physically damaged, call a qualified person, such as your dealer, for service.

English

Symptom

 

Unable to cancel the demonstration.

 

 

 

No sound is heard.

GENERAL

 

Operations are disabled.

 

 

 

 

Unable to operate the unit from the

 

remote control.

 

 

 

Hard to listen to broadcasts

TUNER

because of noise.

 

 

 

CD

The disc sound is discontinuous.

 

The disc trays will not open or

AUDIO

close.

 

 

 

 

The disc does not play.

 

 

 

The disc does not play.

MP3DISCS

 

The disc readout time is too long.

 

 

 

TAPE

The cassette holders cannot be

opened.

 

 

 

REC

Impossible to record.

 

 

 

Cause

A button other than CANCEL/DEMO has been pressed to cancel the demonstration temporarily.

Connections are incorrect or loose.

The built-in microprocessor may malfunction due to external electrical interference.

The path between the remote control and the remote sensor on the unit is blocked.

The batteries are used up.

Antennas are disconnected.

The AM loop antenna is too close to the unit.

The FM antenna is not properly extended and positioned.

The disc is scratched or dirty.

The AC power cord is not plugged in.

Trays are locked.

The disc is placed upside down.

No MP3 files are recorded on the disc.

MP3 files do not have the file extension—.MP3, .Mp3, .mP3, or

.mp3, in their file names.

MP3 files are not recorded in a format compliant with ISO 9660 Level 1 or Level 2.

The readout time varies with the complexity of the recording configuration.

Power supply from the AC power cord has been cut off while the tape was running.

Small tabs on the back of the cassette are removed.

Action

Press CANCEL/DEMO on the unit. (See page 8.)

Check all connections and make corrections. (See pages 6 to 8.)

Unplug the AC power cord and then plug it back in.

Remove the obstruction.

Replace the batteries.

Reconnect the antennas correctly and securely.

Change the position and direction of the AM loop antenna.

Extend the FM antenna to the best position.

Clean or replace the disc. (See page 27.)

Plug in the AC power cord.

Unlock the trays. (See page 19.)

Place the disc with the label side up.

Replace the disc.

Do not use too many hierarchies and folders when recording. Also, do not record any other types of audio tracks together with MP3 files.

Turn on the unit.

Cover the holes with adhesive tape. (See page 21.)

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JVC CA-HXZ30, CA-HXZ10 manual Troubleshooting, Symptom