If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard repair fee for the replacement. If damage to the defective equipment is found, which EchoStar in its sole discretion determines has voided the warranty, or makes the equipment unrepairable, your billing account or credit card will be charged the market price of the replacement.
POST RECEIPT EXCHANGE PROGRAM
You may choose to ship the equipment to us at your cost. To provide faster service, upon receipt of your equipment you will be shipped a replacement. Your original equipment will not be available for return.
The equipment you return will be checked to verify whether it is covered under this warranty. If the defective equipment is covered under this warranty, it will be replaced and shipped back to you at no additional cost (additional charges may apply outside of the continental US).
If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard repair fee for the replacement. If damage to the defective equipment is found, which EchoStar in its sole discretion determines has voided the warranty, or makes the equipment unrepairable, your billing account or credit card will be charged the market price of the replacement.
ACCESSORY WARRANTY
An accessory is any DISH Network branded equipment, displaying the DISH Network logo, excluding the receiver, Smart Card, cables and hookups, and
IF YOU NEED HELP
1.Review this User Guide.
2.See Troubleshooting on page 21.
3.Call the Customer Service Center at
a.If the representative finds you should return the remote control, you’ll get a telephone number to call for a Return Authorization (RA) number. Before shipping any equipment to us, you must get a Return Authorization number.
b.You must package returned equipment the right way. Follow the instructions the representative gives you.
c.Write the RA number in large, clearly visible characters on the outside of the shipping box used to return the equipment.
To avoid confusion and misunderstandings, we will return shipments without an RA number clearly visible on the outside of the box to you at your cost.
d.We will:
•Check the remote control, including whether it is covered under the warranty.
•Replace any remote we find is defective with a new or refurbished remote, if the defective remote is covered under the warranty. We will ship the replacement remote at our expense.
•If a defective remote is not covered under the warranty,
we will tell you. We may assess you a flat rate charge for a replacement remote, including shipping and insurance.
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