TROUBLESHOOTING GUIDE (Continued)

These guidelines should be used by a qualified service agent. Call Sears Service

at 1-800-4-MY-HOME®(1-800-469-4663) for assistance.

 

Problem

Cause

Solution

 

 

 

Improperly sealed, hot or cold supply connection,

Tighten threaded connections.

 

WATER LEAKS

relief valve, drain valve, or thermostat threads.

 

 

 

 

 

 

Leakage from other appliances or water lines.

Inspect other appliances near water heater.

 

 

Condensation of flue products.

Refer to CONDENSATION.

 

 

Thermal expansion in closed water system.

Install thermal expansion tank (DO NOT plug T&P valve).

 

LEAKING T&P VALVE

Improperly seated valve.

Check relief valve for proper operation

 

 

 

(DO NOT plug T&P valve).

 

 

SMELLY ODORS

High sulfate or mineral content in water supply.

Drain and flush heater thoroughly, then refill.

 

Bacteria in water supply.

Chlorinate or aerate water supply.

 

 

 

 

 

Gas control knob not positioned correctly.

Refer to LIGHTING INSTRUCTIONS.

 

 

Main gas supply off.

Turn on main gas shutoff valve.

 

PILOT WILL NOT LIGHT

Thermocouple malfunction.

Replace pilot assembly and/or thermocouple.

 

 

Match not close to pilot.

Locate pilot, move match closer.

 

 

BURNER WILL NOT

Thermocouple malfunction.

Replace pilot assembly and/or thermocouple.

 

STAY LIT

Defective Gas Control.

Replace Gas Control.

 

 

 

Dirty pilot burner.

Clean pilot assembly.

 

PILOT OUTAGE

Thermocouple malfunction.

Replace pilot assembly and/or thermocouple.

 

Thermocouple tip is not in contact with pilot flame.

Insert thermocouple correctly.

 

 

 

 

Defective Gas Control.

Replace Gas Control.

 

 

 

Heater not lit or thermostat not on.

Refer to LIGHTING INSTRUCTIONS.

 

 

Thermostat set too low.

Refer to TEMPERATURE REGULATION.

 

NOT ENOUGH

Heater undersized.

Reduce hot water use.

 

Low gas pressure.

Contact your gas supplier.

 

HOT WATER

 

Incoming water is unusually cold.

Allow more time for heater to re-heat.

 

 

 

 

Leaking hot water pipes or fixtures.

Have plumber check and repair leaks.

 

 

High temperature limit switch activated.

Contact Sears Service to determine cause.

 

WATER TOO HOT

Thermostat set too high.

Refer to TEMPERATURE REGULATION.

 

WATER HEATER SOUNDS

Condensation dripping on burner.

Refer to CONDENSATION.

 

 

SIZZLING OR

Sediment or calcium in bottom of heater tank.

Clean sediment from tank. Refer to DRAINING

 

RUMBLING

 

instructions in Maintenance section of manual.

 

 

 

 

 

SOOTING

Improper combustion.

No adjustment available. Contact a Sears Service

 

 

to determine cause.

 

 

 

 

 

 

 

 

 

 

 

 

Lack of supply air.

 

 

 

 

 

 

 

 

 

 

 

 

VENT GAS ODORS

Improperly installed vent piping.

Contact Sears Service to determine cause.

 

 

 

 

 

 

 

Downdraft.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Poor combustion.

 

 

 

 

 

 

 

 

 

 

 

26

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Kenmore 153.338003, 153.338073 owner manual Troubleshooting Guide

153.338003, 153.338073 specifications

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