Kenmore 300 Series, 300 Series warranty Problem Cause Correction, Checklist to Help YOU Save Money

Care Of Your Water Softener

CHECKLIST TO HELP YOU SAVE MONEY

If your water softener fails to work, make the following easy checks. Often, you will find what is wrong yourself and you won’t have to call and wait for service. If you do not find anything wrong while making the checks, and your sof- tener still does not work, call your Sears Service Department.

1.Also read ERROR CODE.

2.If an error code is not displayed, press and hold the SELECT button until the display changes. Then, press the SELECT button again and hold until a flashing code appears. It must show S 25 for Model 38306, or S 26 for Model 39306. If any other number shows, the face plate computer is working on incorrect input and would proba- bly be the cause of the problem. To set S 25 or S 26, press either the UP or DOWN button. When the correct model code shows, press SELECT to return a flashing 12:00 AM display. Reset the present time, hardness num- ber, etc.

PROBLEM	CAUSE	CORRECTION
No soft water	No salt (or salt bridged) in the storage tank	Add salt, see page 22, or break the salt bridge,
		see page 29. Press REGENERATION button
		and hold to start a regeneration, see page 23.
	Transformer unplugged at the wall outlet, or	Check for loss of power due to any of these
	power cable leads loose from the electronic	and correct. With the power back on, look at
	board, fuse blown, circuit breaker popped, or	the time display and read PROGRAM MEMO-
	circuit switched off.	RY, see page 24.
	Manual bypass valve(s) in bypass position	Look at Fig. 18 & 19 on page 15. Move the
		stem in a single valve to service. In a 3-valve
		bypass, open the inlet and outlet valve, and be
		sure to fully close the bypass valve.
	Dirty, plugged or damaged nozzle venturi	Take apart and clean or replace damaged
		parts, see page 29.
	Valve drain hose plugged ir restricted	The drain hose must not have kinks, sharp
		bends, or be raised too high above the soften-
		er, see page 14.
Water hard sometimes	Hardness number setting too low	Press and release the SELECT button until
		HARDNESS shows in the display. Read the
		hardness number in the display and be sure
		the same grains per gallon number is shown
		as on your water analysis report. See page 19
		to reset. Press and release the SELECT button
		until the present time shows in the display.
	Using hot water when softener is regenerat-	Avoid using hot water during this time because
	ing	the water heater refills with hard water, see
		Automatic Bypass, page 27.
	Increase in the grains of hardness in your	Ask your Sears retail store for a new water
	water supply	analysis. Then make a new hardness number
		setting, page 19.
Brine tank flooded	Restricted drain line	Check for kinks, bends or obstructions, see
		page 14.
	Plugged or dirty nozzle & venturi	Take apart and clean or replace damaged
		parts, see page 29.
	Valve rotor-disc & seals	Check for scratches or grooves, replace if
		needed.
Salty tasting water	Restricted drain line	Check for kinks, bends or obstructions, see
immediately after		page 14.
regeneration

Questions? Call The Kenmore Water Line 1-800-426-9345

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