Kenmore 790.99012 manual Occurrence, Possible CAUSE/SOLUTION, Solutions to Common Problems

Before You Call

Solutions to Common Problems

Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.

OCCURRENCE

Range is not level.

Cannot move appliance easily.

Appliance must be accessible for service.

Surface element too hot or not hot enough,

Surface element does not heat.

Oven does not operate,

Entire appliance does not operate.

Oven light(s) does not work.

POSSIBLE CAUSE/SOLUTION

Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust leveling legs at base of range until the rack is level. When range is level, cooktop may appear out of alignment if countertop is not level (See the Range Installation Instructions).

Weak, unstable floor. Be sure floor is level and can adequately support range. Contact a carpenter to correct sagging or sloping floor.

Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets are square and have sufficient room for range clearance.

Cabinets not square or are built in too tight. Contact a cabinet maker to correct the problem.

Contact builder or installer to make appliance accessible.

Carpeting interferes with range. Provide sufficient space so range can be lifted over carpet.

Incorrect surface control setting. Make sure the correct control is set for the surface area you wish to heat.

Light-weight or warped cookware was used. Use only flat, evenly balanced, medium or heavy-weight cookware. Flat pans heat much better than warped pans. Cookware materials

and weight of the material affect heating results. Heavy and medium-weight pans heat evenly. Because light-weight pans heat unevenly, foods may burn easily.

No electrical power to the appliance. Check steps under "Entire Appliance Does Not Operate" in this "Before You Call" checklist.

Be sure the oven controls are set correctly for the desired function. See "Setting Oven Controls" or "Entire Appliance Does Not Operate" in this "Before You Call" checklist.

The time of day must first be set on the clock in order to operate the oven.

Make sure electrical cord/plug is plugged tightly into outlet.

Service wiring is not complete. Call 1-800-4-MY-HOME® (See back cover).

Electrical power outage. Check house lights to be sure. Call your local electric company for service.

Burned-out or loose bulb. See "Replacing Oven Light" section in this Use & Care Guide to replace or tighten the bulb(s).

Electrical power outage. Check house lights to be sure. Call your local electric company for service.

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Oven smokes excessively during

Meat

is too close

to

the

broil element.

Reposition

the rack

to provide more clearance

broiling.

between

the meat

and

the oven broil element.

Meat

is not properly

prepared.

Remove

excess fat

from meat.

Remove

remaining fatty

edges

to

prevent

the

meat from

curling,

but de not

cut into

the

lean of

the meat.

Broiler Pan used without the Broiler Pan Insert or insert is covered with foil. DO NOT use the

Broiler Pan without the Broiler Pan Insert or cover the insert with foil.

Broiler Pan, Broiler Pan Insert or grease build-up undeneath the 6th rack position. Clean grease from below the 6th rack position. Excessive smoking is caused by a build-up of grease or food spatters. If the Broiler Pan and insert is used often, clean these on a regular basis.

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