Appendix B: Troubleshooting
Problem | Cause/Solution |
No Sound. | - Adjust the volume of the head unit. |
| - Make sure the Music Keg cable is correctly |
| connected to the head unit. |
| - Make sure the head unit has the CD changer as |
| the active source. |
| - Make sure the attenuation or mute button is not |
| pressed on the head unit. |
The head unit cannot access | - Make sure the Music Keg cable is correctly |
the Music Keg. | connected to the head unit. |
| - Make sure the DMS cartridge has the appropriate |
| firmware for the specific make/model of the head |
| unit. |
| - If the above steps don’t work, try performing a full |
| reset as specified below (Problem 4). |
No Sound. The head unit | A file is corrupted on the Music Keg DMS. This |
cannot access the Music Keg. | usually happens when the DMS cartridge is |
Green light on Music Keg | removed from the USB cradle while data is being |
blinks and does not stop | written to the DMS cartridge. To fix the corrupted |
blinking. | files: |
| |
| |
| Manager software. |
| If system files are corrupted, the PhatNoise Music |
| Manager will detect this and run a wizard to repair |
| the files that are damaged. |
The Music Keg completely fails | Perform a full reset on the Music Keg: |
to respond. | |
| |
| |
| |
| |
| the head unit. |
USB cradle is not recognized | - Make sure the computer is running Windows 98, |
properly. | Windows ME, Windows 2000, or Windows XP. |
| WinNT 4.0 and Windows 95 do not have proper USB |
| support. |
| - The USB interface has been disabled in the system |
| settings or in the motherboard BIOS. |
Page 46
Kenwood Excelon Music Keg User Manual
