Philips 825 manual Troubleshooting

Troubleshooting

PROBLEM	SOLUTION
The phone does not	Remove and reinstall the battery (see page 9). Then charge the
switch on	phone until the battery icon has stopped flashing. Finally, unplug
	from the charger and try to switch the mobile on.
The display shows	Somebody tried to use your phone but didn’t know the PIN code
BLOCKED when	nor the unblocking code (PUK). Contact your service provider.
you switch on
The n and q	The network connection is lost. Either you are in a radio shadow (in
symbols are not	a tunnel or between tall buildings) or you are outside the network
displayed	coverage area. Try from another place or contact your network
	operator for assistance or information about the network.
The display doesn't	The display responds more slowly at very low temperatures. This is
respond (or	normal and does not affect the operation of the phone. Take the
responds slowly) to	phone to a warmer place and try again.
key pushes	In other cases please contact your phone supplier.
Your phone doesn’t	Press and hold e, or switch off the phone, check that the SIM
go to idle screen	card and the battery are installed correctly, and switch it on again.
Your phone doesn’t	This feature is network and subscription dependent. If the network
display the phone	doesn’t send the caller’s number, the phone will display Call 1
numbers of	instead. Contact your operator for detailed information on this
incoming calls	subject.
You can’t send text	Some networks don’t allow message exchanges with other
messages	networks. Contact your operator for detailed information on this
	subject.
You can’t receive	A picture may not be accepted by your mobile phone if it is too
and/or store JPEG	large, or if it doesn’t have the right file format. See page 66 for
pictures	complete information on this subject.

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