J. Frequently Asked Questions and Troubleshooting Tips

Q.I am not able to install the label software on my computer, the screen says to contact my IT department.

A.Make sure that the software is installed on a computer with “Administrator rights”. Administrator rights are only required for the initial installation. Please check with the IT department if necessary. Normal user rights are sufficient to run the program.

Q.The keyboard does not respond or the screen is blank.

A.If the keyboard stops responding or the keyboard screen is blank, simply restart the keyboard. Disconnect the keyboard cable connected to the printer for several seconds and reconnect the cable to printer.

Q.After installing the software and connecting the keyboard to the PC, I am not able to get the software/PC to communicate with the keyboard.

A.Make sure that the keyboard is connected to the printer and the printer is turned on. The keyboard should be on at this point. Make sure that the keyboard is also connected to the PC and that both cable connections are secure. In the label program, click on the menu and select Keyboard>Connection Wizard and click “Next”. You should have a message that the keyboard has been successfully connected.

If not, check that the communication settings on the keyboard and the PC are correctly configured. The communication settings MUST BE IDENTICAL between the keyboard and the PC.

Keyboard communication settings

The default communication settings for COM 2 on the keyboard should be:

Keyboard and the PC (COM 2)

BAUD: 57,600

PARITY: NONE

DATA BIT: 8

STOP BIT: 1

SHAKE: XON/XOFF

Check the communication settings on the keyboard which can be accessed by pressing the “Exit” button which will bring you to the main menu; you will see “Press FORM to select”. While at the main menu, press and hold the “ALT” key and the “F1” keys simultaneously. You will see “SETUP: COM 1 SETUP”. Using the Up and Down arrow keys, you can scroll between the setup for COM

1 or COM 2. Press the “Enter” key to select the appropriate choice. You can now use the Up and Down arrow keys to scroll between the 5 setting choices listed below. Simply press the Right or Left arrow keys to change each setting. When you are done with the changes, press the “Exit” button twice to exit to the main menu.

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Keystone Computer Keyboard manual Keyboard does not respond or the screen is blank, Keyboard communication settings

Computer Keyboard specifications

The Keystone Computer Keyboard has emerged as a notable contender in the realm of computer peripherals, combining practicality with advanced technology to enhance user experience. Designed for both gamers and professionals, this keyboard promises not only durability but also an array of features that cater to a wide audience.

One of the primary characteristics of the Keystone Keyboard is its mechanical switches, which are known for their responsiveness and tactile feedback. These switches provide a satisfying typing experience and are designed to withstand millions of keystrokes, ensuring longevity. The keyboard is often equipped with customizable RGB backlighting, allowing users to personalize their setup with a spectrum of colors and effects. This not only enhances the aesthetic appeal of the keyboard but also improves visibility in low-light conditions, a feature appreciated by both gamers and late-night workers.

In terms of build quality, the Keystone Keyboard typically boasts a sturdy construction, often featuring an aluminum chassis that adds to its premium feel and overall durability. The design is often ergonomic, with a comfortable key layout that minimizes strain during extended use. Some models also include features such as detachable cables for easier transport and maintenance, as well as programmable macro keys that enable users to execute complex commands swiftly.

A standout technology featured in the Keystone Keyboard is its onboard memory, which allows users to save their custom settings and profiles directly on the keyboard. This is a significant advantage for those who switch between different devices or setups, as it eliminates the need for software installation on every machine. Additionally, the keyboard often supports various operating systems, making it versatile and compatible with a wide range of devices.

Another noteworthy characteristic is the inclusion of anti-ghosting technology, which prevents missed inputs when multiple keys are pressed simultaneously. This feature is particularly beneficial in gaming scenarios, where quick access to multiple functions is crucial.

In conclusion, the Keystone Computer Keyboard blends functionality with cutting-edge technology, making it an excellent choice for anyone seeking a reliable and customizable typing solution. Its durable construction, mechanical switches, customizable lighting, and advanced features establish it as a top choice among both casual users and professionals alike. Whether for gaming or day-to-day tasks, the Keystone Keyboard meets the demands of the modern user, delivering performance and style in one package.