The customer will not have to cover the cost of travel and labor related to the service call. Replacement parts will be provided at no charge except for those parts which by their nature are considered consumable (example: ribbons, paper, printheads, etc).

Maintenance provided shall extend to service, repairs and replacements made necessary by normal wear and usage of the equipment. Maintenance provided under this Agreement shall not include any service, repairs or replacements required or made necessary as a result of electrical power failure, fire, theft, software virus, water, casualty, employee negligence, abuse, misuse, inadequate or inappropriate environment, room size, inadequate ventilation, or other external forces. Maintenance provided does not cover consumables or label jams.

TimeMed’s responsibility under this Maintenance Agreement is limited to providing service, replacement or repair. TimeMed shall not be responsible or liable for any direct, special or consequential damages resulting from any cause whatsoever.

On-site service calls will be made at the customer’s premises within the next business day. The principal period of maintenance is Monday through Friday 8 a.m. to 5 p.m. (excluding holidays) in the time zone where the equipment is located.

The on-site service plan includes preventative maintenance (PM) service calls over the two year service coverage period and is available on request. Typically during a PM call the service rep will do a full cleaning of the printer, check that all settings are within factory specifications, and check all high failure parts for abnormal wear. The PM call helps minimize downtime by proper inspection and cleaning. TimeMed may initiate a courtesy PM reminder call to Keystone customers to ensure that their printers are serviced and function correctly.

Thermal Printhead Coverage

The standard manufacturer’s (Datamax) thermal printhead warranty is limited to 1 year (365 days) or 1,000,000 linear inches, whichever comes first. This warranty does not cover printheads that have been misused, altered, neglected, handled carelessly, or damaged due to improper cleaning or unauthorized repairs.

The thermal printhead is covered under the manufacturer’s (Datamax) warranty. In order for TimeMed to replace a printhead while the original printhead is under warranty evaluation by Datamax, a customer purchase order will be required for the cost of a new replacement printhead. If the printhead issue is covered under the manufacturer’s warranty, the purchase order will not be used. We strongly encourage customers to purchase a spare printhead to minimize downtime.

Keyboard Coverage

If the customer issue is deemed to be keyboard or software related, TimeMed Technical Support will assist in diagnosing errors and malfunctions over the phone. If the issue cannot be resolved over the phone and/or the issue has been identified as a keyboard hardware failure, a replacement keyboard will be sent to the customer via next day delivery with a call tag for their existing keyboard.

For technical support, please call: 800-323-4840 ext. 290 (M - F 8 a.m. to 5 p.m CST)



 

 

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Keystone Computer Keyboard manual Thermal Printhead Coverage, Keyboard Coverage
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Computer Keyboard specifications

The Keystone Computer Keyboard has emerged as a notable contender in the realm of computer peripherals, combining practicality with advanced technology to enhance user experience. Designed for both gamers and professionals, this keyboard promises not only durability but also an array of features that cater to a wide audience.

One of the primary characteristics of the Keystone Keyboard is its mechanical switches, which are known for their responsiveness and tactile feedback. These switches provide a satisfying typing experience and are designed to withstand millions of keystrokes, ensuring longevity. The keyboard is often equipped with customizable RGB backlighting, allowing users to personalize their setup with a spectrum of colors and effects. This not only enhances the aesthetic appeal of the keyboard but also improves visibility in low-light conditions, a feature appreciated by both gamers and late-night workers.

In terms of build quality, the Keystone Keyboard typically boasts a sturdy construction, often featuring an aluminum chassis that adds to its premium feel and overall durability. The design is often ergonomic, with a comfortable key layout that minimizes strain during extended use. Some models also include features such as detachable cables for easier transport and maintenance, as well as programmable macro keys that enable users to execute complex commands swiftly.

A standout technology featured in the Keystone Keyboard is its onboard memory, which allows users to save their custom settings and profiles directly on the keyboard. This is a significant advantage for those who switch between different devices or setups, as it eliminates the need for software installation on every machine. Additionally, the keyboard often supports various operating systems, making it versatile and compatible with a wide range of devices.

Another noteworthy characteristic is the inclusion of anti-ghosting technology, which prevents missed inputs when multiple keys are pressed simultaneously. This feature is particularly beneficial in gaming scenarios, where quick access to multiple functions is crucial.

In conclusion, the Keystone Computer Keyboard blends functionality with cutting-edge technology, making it an excellent choice for anyone seeking a reliable and customizable typing solution. Its durable construction, mechanical switches, customizable lighting, and advanced features establish it as a top choice among both casual users and professionals alike. Whether for gaming or day-to-day tasks, the Keystone Keyboard meets the demands of the modern user, delivering performance and style in one package.
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