The customer will not have to cover the cost of travel and labor related to the service call. Replacement parts will be provided at no charge except for those parts which by their nature are considered consumable (example: ribbons, paper, printheads, etc).
Maintenance provided shall extend to service, repairs and replacements made necessary by normal wear and usage of the equipment. Maintenance provided under this Agreement shall not include any service, repairs or replacements required or made necessary as a result of electrical power failure, fire, theft, software virus, water, casualty, employee negligence, abuse, misuse, inadequate or inappropriate environment, room size, inadequate ventilation, or other external forces. Maintenance provided does not cover consumables or label jams.
TimeMed’s responsibility under this Maintenance Agreement is limited to providing service, replacement or repair. TimeMed shall not be responsible or liable for any direct, special or consequential damages resulting from any cause whatsoever.
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Thermal Printhead Coverage
The standard manufacturer’s (Datamax) thermal printhead warranty is limited to 1 year (365 days) or 1,000,000 linear inches, whichever comes first. This warranty does not cover printheads that have been misused, altered, neglected, handled carelessly, or damaged due to improper cleaning or unauthorized repairs.
The thermal printhead is covered under the manufacturer’s (Datamax) warranty. In order for TimeMed to replace a printhead while the original printhead is under warranty evaluation by Datamax, a customer purchase order will be required for the cost of a new replacement printhead. If the printhead issue is covered under the manufacturer’s warranty, the purchase order will not be used. We strongly encourage customers to purchase a spare printhead to minimize downtime.
Keyboard Coverage
If the customer issue is deemed to be keyboard or software related, TimeMed Technical Support will assist in diagnosing errors and malfunctions over the phone. If the issue cannot be resolved over the phone and/or the issue has been identified as a keyboard hardware failure, a replacement keyboard will be sent to the customer via next day delivery with a call tag for their existing keyboard.
For technical support, please call: | |
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