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TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.

Nothing will operate

Is the main or regulator gas shutoff valve in the off
position?
See Installation Instructions.
Is the grill properly connected to the gas supply?
Contact a trained repair specialist or see Installation
Instructions.
Is the power supply cord unplugged?
Plug into a grounded 3 prong outlet.
Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Is the 5,000mAmp power transformer unplugged?
Plug into the single-prong plug in the receptacle on the left
underside of the built-in grill.

Drawer does not slide properly

Has the drawer been mounted properly on the slides?
See “Warming Drawer Care” section.
Has the drawer been overloaded?
The weight inside the drawer should not exceed
100lbs (45 kg).
Is the drawer load uneven?
Redistribute the food to balance the weight evenly.

Excessive moisture on the drawer

Did you preheat the drawer?
Preheat the drawer before each use. See “Warming Drawer
Use” section.
Is the MOIST-DRY setting correct?
Set the MOIST-DRY slide to DRY to vent the moisture.

Cooking results not what expected

The exterior of beef and pork may become very dark, but not
burnt. This is normal. The interior will remain t ender and juicy.
Poultry will also darken, especially in areas not covered by
skin.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.

If you need replacement parts

If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new KITCHENAID® appliance.
To locate factory specified parts in your area, call us or your
nearest KitchenAid designated service center.

In the U.S.A.

Call the KitchenAid Customer eXperience Center toll free:
1-800-422-1230.
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
Installation information.
Use and maintenance procedures.
Accessory and repair parts sales.
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
Referrals to local dealers, repair parts distributors and service
companies. KitchenAid designated service technicians are
trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow
Pages.

For further assistance

If you need further assistance, you can w rite to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Failure to follow these instructions can result in death,
fire, or electrical shock.