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15 Problems that can be resolved before calling the Customer Care Centre

PROBLEM

 

 

CAUSE

SOLUTION

 

 

 

 

Ground coffee is being

Too much ground coffee has

• Remove the infuser and thoroughly

used (not beans) and the

 

been added.

clean the inside of the appliance, as

appliance does not pour

 

 

 

described in chapter 11.2. Repeat the

the coffee.

 

 

 

operation using a maximum of 1

 

 

 

 

measure of ground coffee.

 

The

button has not

• Thoroughly clean the inside of the

 

 

been pressed and the

appliance, as described in chapter 11.2.

 

 

appliance has used both the

Repeat the operation, first pressing the

 

 

ground coffee added and the

button as described in chapter 8.

 

 

coffee ground by the mill.

 

 

• Ground coffee has been added

• Remove the infuser and thoroughly

 

 

when the appliance is off.

clean the inside of the appliance, as

 

 

 

 

described in chapter 11.2. Repeat the

 

 

 

 

operation, but switch the appliance on

 

 

 

 

first

 

 

 

 

The coffee does not run

The holes in the spouts are

• Scrape the holes with a needle (see

out from the spouts, but

 

clogged with dry coffee.

chapter 11.1, Fig. 23).

from around the service

The mobile container inside

• Thoroughly clean the mobile container,

door.

 

the service door is blocked

particularly near the hinges to ensure

 

 

and cannot swing.

they are free to swing smoothly.

 

 

 

 

 

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KitchenAid KSCX 3610 manual Ground coffee is being