Troubleshooting
If you have a problem with your camcorder, refer to this checklist. Consult your dealer or a Canon Service Center if the problem persists.
Power Source
Problem | Solution |
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Camcorder will not turn on. | Battery pack is exhausted. Replace or charge the battery | 17 | |
| pack. |
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| Attach the battery pack correctly. | 17 | |
The camcorder switches off | Battery pack is exhausted. Replace or charge the battery | 17 | |
by itself. | pack. |
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| Power save function has been activated. Turn on the | 28 | |
| camcorder. |
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Cassette compartment will | Battery pack is exhausted. Replace or charge the battery | 17 | |
not open. | pack. |
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| Open the cassette compartment cover fully. | 20 | |
Cassette compartment | Battery pack is exhausted. Replace or charge the battery | 17 | |
stopped during loading/ | pack. |
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unloading. |
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LCD/viewfinder switches on | Battery pack is exhausted. Replace or charge the battery | 17 | |
and off. | pack. |
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Battery pack will not charge. | Charge the battery pack in temperatures between 32 °F and | – | |
| 104 °F (0 °C and 40 °C). |
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| Battery packs become hot with use and may not charge. Wait | – | |
| until the battery pack temperature is below 104 °F (40 °C) and |
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| retry charging. |
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| The battery pack is damaged. Use a different battery pack. | – | |
Recording/Playback
Problem | Solution |
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Buttons will not work. | Turn on the camcorder. | 28 | |
| Load a cassette. | 20 | |
Camcorder will not focus. | Autofocus does not work on that subject. Focus manually. | 48 | |
| Adjust the viewfinder with the dioptric adjustment lever. | 22 | |
| Lens is dirty. Clean the lens. | 138 | |
Viewfinder picture is blurred. | Adjust the viewfinder with the dioptric adjustment lever. | 22 | |
A vertical light bar appears on | Bright light in a dark scene may cause a vertical light bar | – | |
the screen. | (smear) to appear. This is not a malfunction. |
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Abnormal characters appear | This camcorder uses a microcomputer. External noise or static | 11 | |
on the screen. The camcorder | electricity may cause abnormal characters to appear on the |
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does not operate properly. | screen. In such case, disconnect the power source and |
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| reconnect it after a short time. If the problem still persists, |
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| disconnect the power source and press the RESET button |
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| with a pointed item. Pressing the RESET button resets all |
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| settings. |
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“ ” flashes on the screen. | Load a cassette. | 20 | |
“ ” flashes on the screen. | Battery pack is exhausted. Replace or charge the battery | 17 | |
| pack. |
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“ ” flashes on the screen. | Condensation is detected. See reference page. | 129 | |
“ ” flashes red on the screen. | The camcorder malfunctions. Consult a Canon Service | – | |
| Center. |
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