501974402003_UK
15 Problems that can be resolved before calling the Customer Care Centre
If the appliance is not working properly, the causes of the malfunction can be identified and resolved by referring to chapter 14. If, on the other hand, no message is displayed, run the following checks before calling the customer care centre.
PROBLEM |
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The coffee is not hot | • | The cups have not been | • | Heat the cups by rinsing them in hot | ||
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| preheated. |
| water or leaving them for at least 20 |
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| minutes on the cup warmer tray on the |
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| lid (see note 3, chapter 5). |
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| • | The infuser is too cold | • | Heat the infuser by pressing the |
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| button before making the coffee (fig. |
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| 11, see note 3, chapter 5). |
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The coffee is not creamy | • | The coffee is ground too | • | Turn the grinding regulator one click | ||
enough |
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| coarsely |
| anticlockwise (see chapter 7). |
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| • | Wrong type of coffee | • | Use a type of coffee for espresso coffee |
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| makers. |
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The coffee runs out too | • | The coffee is ground too finely. | • | Turn the grinding regulator one click | ||
slowly. |
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| clockwise (see chapter 7). |
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The coffee runs out too | • | The coffee is ground too | • | Turn the grinding regulator one click | ||
quickly. |
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| coarsely. |
| anticlockwise (see chapter 7). |
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The coffee does not |
| • | The spout holes are blocked. | • | Scrape off the dry coffee residues with | |
come out of one of the |
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| a needle (fig. 23). | ||
spouts. |
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When the steam button | • | The holes in the cappuccino | • | Clean the holes in the cappuccino | ||
is pressed, no steam |
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| maker and steam nozzle are |
| maker and the steam nozzle (see | |
comes out of the |
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| clogged. |
| chapter 10 - fig. 22). | |
cappuccino maker. |
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When the | , | or | • | The ground coffee may be | • | Remove the ground coffee inside the |
, button is pressed, |
| blocked in the funnel. |
| funnel using a knife (see chapter 8 - | ||
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| note 5). Then clean the infuser and the | |||
the appliance does not |
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| inside of the appliance (see description | |||
deliver coffee, but only |
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| in chapter 11.2). | |||
water. |
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When the | knob is | • | The appliance is not plugged in | • | Check that the power cable is plugged | |
| or the main switch on the rear |
| into the mains socket and the main | |||
turned, the appliance |
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| side of the appliance is not |
| switch is in the ON position. | |||
does not switch on. |
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| switched on. |
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The infuser cannot be | • | The appliance is on. The | • | Turn the appliance off and remove the | ||
removed for cleaning. |
| infuser can only be removed if |
| infuser (see chapter 11.2). | ||
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| the appliance is off. |
| IMPORTANT: the infuser can only be |
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| removed if the appliance is off. |
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| Attempting to remove the infuser when |
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| the appliance is on may cause serious |
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| damage. |
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24
