12-4
Product Support Options
During the warranty period for the DCS 300 Series Digital Camera, you are entitled to
product support for both hardware and software, provided your camera is registered with
Eastman Kodak Company. You may register with Eastman Kodak via mail, fax, or
through Kodak’s WWW (World Wide Web) site (http://www.kodak.com).
Support is provided through a variety of options:
1Technical support through the WWW site: (http://www.kodak.com/:
✔Support includes FAQs (Frequently Asked Questions), downloadable software
updates, and technical topic articles for reading and downloading.
2FaxBack Documents on a variety of subjects. The FaxBack system is available at the
following phone numbers:
North America 1-800-508-1531
3Authorized Dealers:
Contact your authorized Kodak Professional dealer for help with camera operation
and connection to your computer. Many dealers can also provide training for your
graphics application software, integration consulting, and supporting equipment such
as Kodak Digital Science™ 8650 PS dye sublimation printers. Authorized dealers
can also provide help in purchasing a service maintenance agreement.
4Telephone Support:
Currently, telephone support is provided without charge du ring you r warr anty period
only. Your camera must be registered with Kodak to qualify for no-charge support.
You will be asked to provide the serial number of your camera and proof of purchase
may be requested to verify the current status of your warranty. Cameras found to be
out of warranty will require a credit card payment for each call incident. There is no
charge to register your camera with Eastman Kodak Company.
United States: CAll 1-800-23-KODAK (1-800-235-6325)
Canada Call 1-800-GO-KODAK (1-800-465-6325)
Outside United States: Contact your local Kodak service representative